Problem
The shredder runs
in "Reverse" mode
but not in "Auto
(On)" mode.
How to clear a
paper jam in the
shredder.
Power switch in "Auto" position
Use thick paper stock or a greeting
card to push the jam through
Solution
• While in "Auto" mode, the motor will not start running until paper is
inserted into the feed slot. Set the unit to "Auto" and insert paper
to shred. The sensor that activates the shredder in "Auto" mode is
located directly in the center of the slot. If the paper you are inserting
is narrow, it may not be activating the optical sensor. It is also
possible that the feed slot has become blocked with paper. Insert an
index card or any rigid sheet of card stock (old greeting card or folded
file folder) directly into the center of the feed slot while applying force
to help push the jammed paper through. This will usually clear any
paper blockage.
• Switch the shredder over into "Reverse" mode. While in reverse, the
shredder will back up and loosen the jammed paper. If required, you
may need to tug and remove several sheets to effectively clear the
machine. When jammed paper is loosened or removed, switch back
to "Auto (On)" mode to continue shredding. Repeat steps if needed.
• For stubborn situations where "Reverse" mode does not help,
you may loosen the jammed paper with shredder oil (cooking oil is
acceptable, nothing aerosol). Start by drizzling oil into the feed slot
where the paper is jammed. Let it soak for about 30 minutes to
completely saturate. Return the shredder back to "Auto (On)" mode.
If required, an index card or a rigid sheet of card stock (old greeting
card or folded file folder) can be fed into the shredder to help push
the jammed paper through.
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