SP-330, SP-330D, SP-500, SSP-1000 Submersible Sump Pumps
Service And Repair
• Service and repair work on this pump must be per-
formed by qualified repair personnel. Pump should
be taken to a RIDGID Independent Authorized
Service Center or returned to the factory. All
repairs made by Ridge service facilities are war-
ranted against defects in material and workman-
ship.
• When servicing this pump, only identical replace-
ment parts should be used. Failure to follow these
steps may create a risk of flooding, property dam-
age, fatal electrical shock, or other serious injury
and may also void your warranty.
Troubleshooting
Let the pump cool for a minimum of two hours before servicing because the pump contains hot oil under
pressure. Disconnect pump from power source before servicing.
TROUBLESHOOTING CHART
Symptom
Possible Cause(s)
Pump will not start
1. Blown fuse or breaker
or run
2. Low line voltage
3. Worn motor
4. Worn switch
5. Impeller not rotating
6. Float obstruction
Pumps start and
1. Backflow of water from piping
stops too often
2. Defective switch
3. Dirty Solid-State Water Sensor
Pump will not shut
1. Dirty Solid-State Water Sensor
off or thermal pro-
tector turns off
2. Defective switch
3. Obstacle in piping
4. Float obstructed
Pump operates but
1. Low line voltage
delivers little or not
2. Plugged impeller
water
Gurgling sound
1. Air injested into pump
from pump at end of
2. Time required for pumping is less
cycle
All manuals and user guides at all-guides.com
(Model SSP-1000 only)
(Model SSP-1000 only)
than 4 seconds
Ridge Tool Company
If you have any questions regarding the service or
repair of this machine, call or write to:
Ridge Tool Company
Technical Service Department
400 Clark Street
Elyria, Ohio 44036-2023
For name and address of your nearest Independent
Authorized Service Center, contact the Ridge Tool
Company at http://www.RIDGID.com
For Customer Support, call 1-877-9RIDGID.
Corrective Action
1. If blown, replace with proper sized fuse or reset
breaker.
2. If voltage is under 108 volts, check wiring size.
3. Replace motor or pump.
4. Replace switch.
5. If impeller will not turn, remove housing and
remove blockage.
6. Make sure float moves freely up and down.
1. Install or replace check valve.
2. Replace switch (SP-330, SP-330-D, SP-500
Only).
3. Clean sensor face / see Maintenance steps
1. Clean sensor face / see Maintenance steps
2. Replace switch.
3. Remove pump and clean pump and piping.
4. Make sure float moves freely up and down.
1. If voltage is under 108 volts, check wiring size.
2. Clean out impeller.
1. Wipe off surface of sensor (see Figure 4).
2. Additional run time will not damage pump.
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