Troubleshooting; Try These Solutions First; Other Solutions - Bose SMART SOUNDBAR 900 Manual Del Usuario

TRY THESE SOLUTIONS FIRST

If you experience problems with the soundbar:
• Make sure the soundbar is connected to a live AC (mains) outlet.
• Secure all cables.
• Check the state of the soundbar (see page 42).
• Download the Bose Music app and run available software updates.
• Place the soundbar according to the placement guidelines (see page 16).
• Move the soundbar within the recommended range of your mobile device for
proper operation.
• Make sure the soundbar is at least 1 – 3 ft (0.3 – 0.9 m) away from
wireless equipment.
• Check that any Wi-Fi access points are placed up to 8 – 10 ft (2.4 – 3.0 m) away
from the soundbar, optional bass module, and optional surround speakers.
• To deliver the Dolby Atmos entertainment experience, make sure you connect the
HDMI cable to the HDMI eARC port on your TV.

OTHER SOLUTIONS

If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/contact worldwide.Bose.com/contact
SYMPTOM
No HDMI eARC port
on your TV
No HDMI eARC, HDMI
ARC, or optical port
on your TV
Soundbar doesn't
power on
Soundbar doesn't
power off
Tr ou BL e s H o oTi n G
SOLUTION
Use your TV's HDMI ARC port.
Use the optical cable to connect the soundbar to your TV.
Connect to your TV using an audio converter and separate audio
cable, such as a coaxial, 3.5 mm or analog audio cable (not
provided). The type of converter and cable you need depends on
the audio output ports available on your TV.
Plug the power cord into a different AC (mains) outlet.
Use the remote control to power on the soundbar (see page 23).
Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30 seconds, and plug them firmly into a
live AC (mains) outlet.
The soundbar may be in network standby mode. On the remote,
press the Power button I to wake the soundbar. Press I again to
power off the soundbar.
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