TCL W5WR1 Manual Del Usuario página 15

Troubleshooting
Having trouble completing installation? Don't worry, it's usually an easy fix.
PROBLEM
TCL Home+ App loses
connectivity to AC
during setup
TCL Home+ App cannot
find AC
Unable to find or
connect to Wireless
Network
POSSIBLE CAUSES
Wireless router may be too far from AC • Relocate wireless router closer to AC.
Network error
Network error
App & AC are not on the same 2.4GHz
channel
Router blocking TCL Home+ App
Incorrect WiFi Password
App may need permission to location
• Restart wireless router, AC, and
mobile device.
• Restart wireless router, AC, and
mobile device.
• Confirm your device is connected to
the 2.4GHz channel.
• Verify App is not being blocked by
the router's firewall.
• Reinput and verify WiFi password.
• Give TCL Home+ App permission to
Location in phone settings.
15
SOLUTIONS