Tumi 14395 Manual Del Usuario página 8

TUmI'S ACCESSORIES WARRANTy
since our founding in 1975, Tumi has been committed to providing our customers with an ownership
experience that is second to none. specifically, we make three promises to our customers:
1. You will enjoy using innovative products that are designed and manufactured to be the best;
2. You will experience world-class customer service for as long you own your product;
3. For two (2) years after you purchase Tumi small leather goods or accessories, virtually any problem
that you encounter with the product will be covered by our warranty.
Tumi's warranty is just a small part of the ownership experience that we provide to our customers, and you
will find that it is straightforward and comprehensive.
FIRST yEAR OF OWNERShIP: TOTALLy WORRy FREE
For the first twelve (12) months of ownership, if any damage – including wear and tear - happens to your
Tumi product, Tumi will cover all repair expenses, including shipping costs to and from our repair facility.
The only exceptions to this are purely cosmetic damage, such as scratched leather, and incidental or
consequential damages, such as damage to, or loss of, the contents of a bag, loss of use, loss of time,
or similar expenses.
yEAR TWO: FULL COVERAGE
Through your second year of ownership, Tumi will cover all of the repair costs for any problems that
result from defective materials or workmanship or damage from wear and tear. The only exceptions to
this are damage caused by obvious abuse of the product, purely cosmetic damage and incidental or
consequential damages as described above. Your only responsibility is to ship your item to us for repair,
or take it to a Tumi store or authorized Tumi dealer, who will be happy to process the repair for a nominal
handling and shipping fee. many repairs can actually be handled right in the store, but if your item does
need to be sent to our facility, we will repair it quickly and ship it back at no cost to you. In those rare cases
mentioned above where our warranty does not apply, we will promptly provide you with an estimate of any
repair costs that may be involved.
A LIFETImE OF SERVICE
It is extremely rare that we see an accessory product problem due to a manufacturing defect show up
after two years of use, but we do have many customers with older items that they would like to have
refurbished. For these customers, we offer a lifetime of courteous, responsive service and the highest
quality repairs and refurbishment done at the lowest possible cost.
TOTAL COmmITmENT
The bottom line is that at Tumi, we are totally committed to keeping you happy about our products and our
service. Once you have had the pleasure of owning and using our products, we hope that they will become
your trusted companions for life. You can reach us online, 24 hours a day, 7 days a week at www.tumi.
com/repair or call 800.781.TUmI (8864) to speak with a customer service representative during normal
business hours. (To contact Tumi customer service outside of the Us and Canada, please see the list of
international centers that follows.)
PROOF OF PURChASE
Please save your store receipt as proof of purchase. This will be needed to facilitate your first year worry-
free coverage. Additionally, this will serve as proof that your purchase was made at an authorized Tumi
retailer. Our warranty services only apply to products that were purchased from an authorized Tumi store
or dealer.