TROUBLESHOOTING
Do not disassemble the motor housing. This motor has NO repairable internal parts, and disassembly may
cause an oil leak or dangerous electrical wiring issues. DO NOT lift up the pump by power cord.
Problem
The pump fails to operate.
The pump fails to empty sump.
The pump will not shut off.
For Professional Technical Support call 1-844-242-2475
Solution
1.
Check to be sure that the power cord is securely plugged into an outlet.
Disconnect power to the outlet before handling the pump or motor.
2.
Check to be sure you have electrical power.
3.
Check that liquid fluid levels are high enough to activate the switch or
controller.
4.
Check to be sure that a 3/16 in. (4.7 mm) vent hole in the discharge pipe
is not plugged.
5.
Check for blockage in the pump inlet, impeller, check valve or discharge
pipe.
6.
Thermal overload may have tripped. Test start the pump. If it starts and
then stops immediately, disconnect from the power source for 30 minutes
to allow the motor to cool, then reconnect to the power source. Check for
cause of overheating/overloading.
1.
Be sure all valves in the discharge are fully open.
2.
Clean out the discharge pipe and check valves.
3.
Check for blockage in the pump inlet or impeller.
1.
Check the switch or controller automatic floats for proper operation and
location.
2.
If the pump is completely inoperative or continues to malfunction, consult
your local serviceman.
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