Problem/Possible cause
Insufficient air delivered from the device
Ramp time is in use.
Air filter is dirty.
Air tubing is not connected
properly.
Air tubing is blocked, pinched or
punctured.
Mask and headgear are not
positioned correctly.
Incorrect air tubing selected.
The H5i flip lid is not latched
correctly.
The H5i flip lid seal is not fitted
correctly.
Non-vented mask is used.
Mask vents might be blocked.
EPAP may be set too low.
Device does not start when you breathe into the mask
Breath is not deep enough to
trigger SmartStart/Stop.
SmartStart/Stop is disabled
because Leak Alert is enabled.
SmartStart/Stop is disabled.
There is excessive leak.
Solution
Wait for air pressure to build up or change ramp time.
Replace air filter.
Check air tubing.
Unblock or free the air tubing. Check the air tubing for punctures.
Adjust position of mask and headgear.
If you are using the SlimLine, Standard or 3 m air tubing ensure
that you have the correct air tubing selected via the menu.
Close the flip lid ensuring that it clicks into place.
Make sure the flip lid seal is facing the right way up and fitted
securely.
Only use a vented mask.
Check if you have sufficient venting. Unblock mask vents if
necessary.
Talk to your clinician about your settings.
Take a deep breath in and out through the mask.
Press Start/Stop to start therapy.
Talk to your clinician about enabling the SmartStart/Stop feature.
Adjust position of mask and headgear.
Connect the air tubing firmly at both ends.
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