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T R O U B L E S H O O T I N G
Problem
No sound
Poor sound quality
Speaker does not charge
Microphone is not picking
up sound
Mobile device not
responding to button
presses
3 4 - E N G L I S H
What to do
• Make sure voice prompts are on. Press the Bluetooth button
hear the connected device. Make sure you are using the correct
device.
• Use a different music source.
• Pair a different mobile device (see page 27).
• If two devices are connected, pause audio on the first device and
play audio on the other device.
• If two devices are connected, move the devices within range of
the speaker (30 ft. or 9 m).
• Use a different music source.
• Pair a different device.
• Disconnect the second device.
• Disable any audio enhancement features on the device or
music app.
• Make sure the connector on the cable is correctly aligned with
the connector on the speaker.
• Try another charging source.
• Secure both ends of the USB cable.
• If your speaker has been exposed to high or low temperatures,
let it return to room temperature and then try charging again.
• Reset your speaker (see page 35).
• Make sure the microphone opening on the left side of the
speaker is not blocked.
• Try another phone call.
• Try another compatible device.
• For multi-press functions using the Multi-function button
vary speed of presses.
• Full controls may not be available for some models.
• Try another compatible device.
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