Troubleshooting - Pulsar HELION 2 XQ Serie Manual De Instrucciones

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Store the device in a carrying case. Remove the Battery Pack for long-term storage.

TROUBLESHOOTING

The table below lists problems that may occur when using the device. Carry out the recommended checks
and troubleshooting steps in the order listed in the table. If there are defects not listed in the table or it is
impossible to resolve the problem yourself, the device should be returned for repair.
Malfunction Possible cause
The thermal imager will not Battery Pack is discharged.
turn on.
The device does not The USB cable is damaged.
operate on external power
External power supply is
supply.
discharged.
The image is blurry, with Calibration is required.
vertical stripes or an
uneven background.
The image is too dark. Brightness or contrast level is
too low.
Poor image quality / Problems described may arise in adverse weather conditions (snow, rain, fog, etc.).
detection range reduced.
Smartphone or tablet PC Password in the device was
cannot be connected to the changed.
device.
There are too many Wi-Fi
networks in the area device is
located which may cause signal
interference.
No Wi-Fi signal or erratic The device is beyond reliable
signal. Wi-Fi range. There are obstacles
between the device and the
signal receiver (i.e. concrete
walls).
Colour stripes appear on The device has accumulated
the display or the image static charge during operation.
disappears.
The image quality during Because of variations in thermal conductivity, objects (surrounding environment,
the device operation at background) under observation become warm more quickly at above-zero
below zero temperatures temperatures, which allows higher temperature contrast, so the quality of the
is worse than at positive image produced by a thermal imager will be better. At low operating temperatures,
temperatures. objects under observation (background) normally cool down to roughly identical
temperatures, which leads to reduced temperature contrast and to image quality
(precision) degradation. This is normal for thermal imaging devices.
There is no image of the You are looking through glass.
observed object.
Repair of the device is possible within 5 years.
THERMAL IMAGING SCOPE HELION 2 XQ
Corrective action
Charge the Battery Pack.
Replace the USB cable.
Charge the external power supply.
Perform the calibration according to the
instructions.
Adjust the brightness or contrast.
Delete network and connect again inserting the
password saved in the device.
To ensure stable Wi-Fi performance, move the
scope to an area with few or no Wi-Fi networks.
Place the device in line-of-sight and within range
of the Wi-Fi signal.
As soon as the impact of the static charge is
over, the device may reboot automatically.
Alternatively, please turn off and restart the
device.
Remove glass from the field of view.
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