Troubleshooting - cecotec CONGA 5090 Manual De Instrucciones

ENGLISH
store it in a dry and safe place. It is suggested to charge the battery every month in order to
avoid damage to the battery.
• Do not dispose of waste batteries at will. It is suggested to hand them over to professional
organizations for correct treatment.

9. TROUBLESHOOTING

Problem
The robot does not start up
or does not clean.
The robot cannot charge or
return to the charging base .
The robot does not work
properly.
The robot emits a strange
noise during cleaning.
The robot does not clean
efficiently or dust leaks
from the robot.
The robot could not connect
to Wi-Fi.
The robot did not carry out
the scheduled cleaning .
The robot does not return to
the charging base after spot
cleaning or after changing
starting position.
44
Solution
• The robot cannot operate when the battery is low.
Allow it to charge before operating it.
• The room temperature is below 0 ºC or above 50 ºC.
Operate the robot in a room where the temperature is
between the stated temperature range.
• There are too many obstacles near the charging base,
relocate the charging base to an area free of obstacles.
• Clean the charging terminals.
• Make sure the power switch is turned on.
• The robot is too far away from the charging base, place
it closer and try again.
• There is very little free space around the charging base.
• Make sure the charging terminals are clean.
• Turn the robot off, switch it off and turn it on again.
• The main brush, side brush or omnidirectional wheel
may have foreign matters tangled, stop the robot and
clear it up.
• The dust tank is full. Empty it and clear the high-
efficiency filter if it is blocked.
• The high-efficiency filter is blocked, clear it.
• The main brush is tangled with foreign matter, please
clear it up.
• The Wi-Fi signal is poor. Make sure the Wi-Fi signal is
correct.
• The Wi-Fi connection is unstable. Reset the router,
check if there are any App updates and try again.
• Check if the robot is in Night mode and switch mode.
The robot does not carry out scheduled cleaning cycles
under this mode.
• Make sure the robot is connected to the network, it
will not be able to carry out scheduled cleaning tasks
without being connected.
• The robot will map and calculate a new route after
operating under spot cleaning or after having changed
its starting position.
• If the charging base is very far away from the robot, it
will not be able to charge back automatically. Put the
robot back on the charging base manually.