TROUBLESHOOTING
First try the solutions suggested here to possibly avoid the cost of a service call.
If you experience
Washer not performing as expected (cont.)
Sand, pet hair, lint, etc.
on load after washing
Load is tangling
Not cleaning or
removing stains
Incorrect dispenser
operation
Possible Causes
Heavy sand, pet hair, lint, and
detergent or bleach residues
may require additional rinsing.
Washer not loaded as recommended.
Wash load not completely
covered in water.
Added more water to washer.
Washer not loaded as recommended.
Adding detergent on top of load.
Not washing like colors together.
Not using HE detergent or using too
much HE detergent.
Not using correct cycle for fabric type.
Not using dispenser or fabric softener
dispenser ball.
Not selecting Fabric Softener option.
Clogged dispenser.
Add an Extra Rinse to the selected cycle.
See "Using Your Washer" section.
Select a cycle with a slower wash action and spin speed,
however items will be wetter than those using a higher speed
spin. See the "Cycle Guide" to match your load with the best
cycle.
Load garments in loose heaps evenly around the washplate.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
Washer senses load size and adds correct amount of water.
This is normal and necessary for clothes to move.
Do not add more water to washer. Adding water lifts the
garments off the washplate, resulting in less effective cleaning.
Washer is less efficient at cleaning when tightly packed.
Load garments in loose heaps evenly around the washplate.
Add only 1 or 2 additional garments after washer is started.
Add detergent, oxi products and color-safe bleach to the bottom
of the basket before adding the load items.
Wash like colors together and remove promptly after the cycle is
complete to avoid dye transfer.
The suds from regular detergent can keep washer from
operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow manufacturer's directions
based on load size and soil level.
Use a higher soil level cycle option and warmer wash
temperature to improve cleaning.
Use Heavy Duty Heavy and Heavy Duty Regular cycle for
tough cleaning. See the "Cycle Guide" to match your load with
the best cycle.
Use dispenser for chlorine bleach and fabric softener dispenser
ball for fabric softener to avoid staining.
Load dispenser before starting a cycle.
Do not add products directly onto load.
Always select the Fabric Softener option when adding fabric
softener. Cycles that use spray rinsing will add additional
water for proper fabric softener dispensing when the option is
selected.
Use only liquid chlorine bleach in the bleach dispenser.
Solution
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