30
Problems
The machine does not turn on.
The coffee is not hot enough.
Hot water or steam is not
dispensed.
T h e c o ff e e i s n o t c r e a m y
enough.
(see note)
The machine takes a long time to
warm up or the amount of water
dispensed from the wand is too
little.
The brew group does not come
out.
The machine grinds the coffee
beans but no coffee comes out.
(see note)
The coffee is too weak.
(see note)
Coffee is brewed slowly.
(see note)
Coffee leaks out of the dispensing
spout
Note: These problems can be considered normal if the coffee blend has been changed or if the machine has
just been installed; in this case wait until the machine performs a self-adjusting operation as described in
section 5.1.
Please contact customer service for any problems not covered in the above table or when the suggested
solutions do not solve the problem.
MACHINE ACTIONS - CAUSES - SOLUTIONS
Causes
The machine is not connected to the
power source.
The cups are cold.
The hole of the hot water/steam wand
is clogged.
Pannarello is dirty (if present).
The coffee blend is unsuitable, the
coffee is not freshly roasted or the grind
is too coarse.
The machine's water circuit is obstructed
by limescale build-up
The brew group is out of place.
The dregdrawer is inserted.
Water tank is empty.
The brew group is dirty.
The circuit is not primed.
Rare event that occurs when the
machine is automatically adjusting the
dose.
The dispensing spout is dirty.
Rare event that occurs when the
machine is automatically adjusting the
dose.
The coffee grind is too fi ne.
The water circuit is not primed.
The brew group is dirty.
The dispensing spout is clogged.
Solutions
Connect the machine to the power source.
Preheat the cups with hot water.
Clean the hole of the hot water/steam using
a pin.
Make sure that the machine is turned off
and has cooled before performing this
operation.
Clean the Pannarello.
Change coffee blend or adjust the grind
(section 5.2).
Descale the machine.
Turn the machine on. Close the service door.
The brew group is automatically placed in
the correct position.
Remove the dregdrawer fi rst, then the brew
group.
Fill the water tank and prime the circuit
(section 4.4).
Clean the brew group (section 9.1).
Prime the circuit again by dispensing hot
water from the hot water/steam wand.
Brew a few coffees as described in section
5.1.
Clean the dispensing spout.
Brew a few coffees as described in section
5.1.
Change coffee blend or adjust the grind
(section 5.2).
Prime the circuit again by dispensing hot
water from the hot water/steam wand.
Clean the brew group (section 9.1).
Clean the dispensing spout and its holes.