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Idiomas disponibles
ENGLISH
Why does the mower sometimes stop mowing in certain areas?
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The mower does not detect obstacles, and after knocking several times it will stop
cutting until it detects one area to another in order to continue the task safely.
What is the function of the rain sensor?
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Although the mower can mow when it rains, it is not recommended. If the mower wheels
get muddy, the mowing will be less effective, as wet grass is difficult to cut and also
tends to stick to the blade disc. So, by default, the sensor sends the command to the
robot to charge.
Connectivity
Why can't the mower connect to the Wi-Fi network?
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Make sure that the Wi-Fi frequency is 2.4 GHz.
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The mobile phone and the mower must be connected to the same network. Ensure that
Bluetooth and location permissions and features are enabled on the phone. Check if the
Wi-Fi indicator light on the mower's display is light up.
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Check if the Wi-Fi icon in the app is activated.
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Check if the Wi-Fi icon on the mower is activated.
Why can't I find the device when I search for it in Bluetooth?
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Search for the device in the app, not in the phone's Bluetooth device list. Be sure to
enable location permissions when establishing the Bluetooth connection.
Why does the location permission have to be enabled?
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This is a requirement of the phone's system configuration. Cecotec does not use this
information.
Can I connect the mower to a hotspot network?
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Yes
Software updates
How do I know if the mower needs to be updated?
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If there are new software updates, you will receive notifications in the app.
Why do I need to update the mower?
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We are constantly updating features and user experience improvements to optimise the
mower's efficiency. We recommend updating the firmware whenever possible to ensure
you enjoy the latest enhancements and the best possible user experience.
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CONGA GRASSHOPPER 500 CONNECTED
