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the defects in accordance with the present
declaration are not present until after the end of
the guarantee term, the user shall not hold any
rights or entitlements by virtue of this guarantee.
4. Immediate notification of defects
When the user discovers a defect in the
appliance, he / she undertakes to communicate
this to Laurastar without delay. If the user does
not do so, he / she shall lose the entitlements
afforded by the present guarantee.
5. Methods for asserting entitlements arising
from the present declaration
In order to assert the entitlements resulting
from this guarantee, the user must contact the
Laurastar Customer Service department, either:
• by telephone
• by e-mail
• by fax.
He / she must follow the instructions from the
Customer Service department and send, at his /
her own risk:
• the appliance with the defect(s)
• a copy of the purchase contract, of the invoice,
of the till receipt or any other suitable document
as evidence of the date or place of purchase.
The Customer Service department is available
to provide any additional information on this
subject.
You will find other addresses for importers and
official service partners at www.laurastar.com.
If an appliance is returned to the Laurastar
approved service centre when there is no defect
present, the user shall be liable for the dispatch
and return costs.
6. Laurastar™ after-sales service
If a Laurastar appliance is delivered to an
agreed service centre for an intervention that
is not covered by any warranty clause or after
the warranty period, said intervention will be
considered as an "out-of-warranty repair" and
shall be invoiced.
Special clause only applicable in France:
In addition to the contractual guarantee
detailed above, customers benefit from the legal
guarantee for hidden defects set out in Article
1641 et seq. of the French Civil Code.
Special clause only applicable in China/Taiwan:
The aforementioned guarantee does not apply if
the faulty product return or request for repair or
exchange is made in China/Taiwan, except if all
of the following conditions apply:
1. The customer must provide all required
evidence, such as the official sales receipt,
guarantee certificate, etc. in order to prove that
the product in question was purchased from the
official sales channel in China/Taiwan that is
directly or indirectly authorised by Laurastar; and
2. A compulsory certification sticker must be
affixed to the respective product by Laurastar
with regard to its sale and use in China/ Taiwan.
Special clause only applicable in the Republic
of Korea:
The aforementioned guarantee does not apply
if the faulty product return or request for repair
or exchange is made in the Republic of Korea,
except if all of the following conditions apply:
1. The customer must provide all required
evidence, such as the official sales receipt,
guarantee certificate, etc. in order to prove that
the product in question was purchased from
the official sales channel in the Republic of
Korea that is directly or indirectly authorised by
Laurastar; and
2. A compulsory certification sticker that is
specific to the Republic of Korea must be affixed
to the product in question.
3. The exclusion of the Republic of Korea from
the international guarantee went into effect in
June 2017.
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