What is covered by the Qilive guarantee?
A Qilive guarantee covers the repair or replacement with equivalent features of your Qilive
appliance if it is found to be defective due to a material fault or a manufacturing fault during the
guarantee period.
Repaired or replaced products may include new and/or repackaged hardware and components.
If the product cannot be repaired or replaced, Qilive will refund the purchase price indicated on
the proof of purchase.
What isn't covered by the Qilive guarantee?
Qilive appliances are designed and manufactured to continuously offer high performances in
normal domestic environments. If a Qilive appliance is used in line with the intended usage and it
breaks down during the guarantee period, we are liable to repair or replace it.
Nevertheless, in some circumstances the Qilive guarantee does not cover the repair or
replacement of an appliance. These circumstances are clearly indicated. The following cases are
not covered:
■
Normal wear, including aesthetics (e.g. scratches, dents or vandalism) and parts which
may wear over time (e.g. fuse, belt, tyre, brake, filters, etc.)
■
Damage or issues caused by incorrect use or use which doesn't comply with the serial
plate or the user manual, or by an accident or alteration.
■
Damage caused by failure to comply with the appliance's maintenance recommendations.
■
Use or storage conditions which are detrimental to the good conservation of the
appliance (oxidation, corrosion), use of energy, use or installation non-compliant with the
manufacturer's instructions, or negligence or use of peripherals, software or consumab s
which are unsuitable.
■
Professional, collective, industrial or commercial use of the product, or use for purposes
other than normal domestic purposes in the country where it was purchased.
■
Damage caused by external sources, such as transport, weather conditions, electrical
outages or power surges.
■
Modified products, products with damaged, altered, erased or rusted guarantee seals or
serial numbers.
■
Damage caused by any intervention of non-authorised persons.
■
Software updates as a consequence of changes to network settings
■
Damage caused by elements external to the appliance (foreign bodies, insects, etc.)
■
Appliance content - freezer, washing machine, etc. - (food, clothing, etc.)
■
Product failure resulting from the use of third-party software to modify, change or adapt
the product as supplied.
■
Product failure resulting from use of the product without the accessories supplied with it
or approved by Qilive.
The customer is responsible for regularly backing up the data contained on their hard disk or in
the internal memory of their device, and this before any claim is submitted.
Qilive cannot be held liable for the loss or destruction of stored data, nor may it be held liable for
damage caused to software resulting from, in particular, a restoration or breakdown.
In the same sense, Qilive is not required to check that SIM/SD cards have been removed from
returned products.
What are the modalities of the guarantee?
The modalities of the Qilive guarantee are as follows:
The guarantee enters into effect on the date of purchase (or date of delivery if this is later).
You'll need to provide proof of delivery/purchase before any intervention on your guaranteed
appliance. Please note that, without this proof, any work carried out will be invoiced. Please keep
your purchase receipt or delivery note.
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