Honeywell Home TH6320WF2003 Manual De Instrucciones página 31

Frequently asked questions (FAQs)
WiFi connection questions
Q Will the thermostat still work if the WiFi connection is lost? :
: A Yes, you can still manually adjust the temperature at the thermostat. However, some features
such as location-based temperature control (geofence technology) can only be managed
through the Resideo App and will not function without a WiFi connection. The thermostat will
automatically reconnect to WiFi once the network is restored.
Q Why is the thermostat not finding my WiFi network? :
: A The T6 Pro Smart thermostat operates in the 2.4GHz range. Smartphones operate in both
the 2.4 and 5.0 GHz ranges, so your smartphone may "see" your WiFi network when your
thermostat does not. Most WiFi routers will broadcast two networks: 2.4 GHz and 5.0 GHz. If
you have an option, make sure your smartphone is connected to the 2.4 GHz network.
Q Is there a way to extend the strength of my WiFi signal? :
: A The range (distance) of your WiFi signal is determined by your router. Try moving your router
closer to the location of the thermostat, or use a router with a stronger signal range.
Q There's an alert that says "WiFi Signal Lost" – what should I do? :
: A Wait 5 minutes for the thermostat to reconnect or select an alternate network (if you have
one) in the Resideo App configuration menu. If the thermostat isn't able to reconnect, you'll
need to troubleshoot the router to determine the cause.
Q Why is there an offline symbol (WiFi icon with a strikethrough) in the upper-right corner :
of the thermostat screen?
: A The thermostat has lost its connection to the WiFi network. First, make sure your WiFi router
is plugged in and broadcasting a signal. If it is, try resetting the router (consult the router's
manual for instructions). When the WiFi network has been restored, the thermostat will
automatically reconnect.
Home account and app questions
Q Why haven't I received an account activation email? :
: A If you haven't received an activation email after 5 minutes, check your Spam folder and look
for an email from Connected [email protected]. If you don't see it, tap Resend to have the
activation email resent. If you still don't receive it, please contact the Technical Support team
at 1 800 633 3991.
Q Can I set up my thermostat with multiple users? :
: A Yes. To add users, log into the Resideo App and tap the menu icon in the upper-left corner.
Select Add Users, tap add user and type in the email addresses of the people you'd like
to invite. If they already have a Home account set up, the thermostat and its location will
automatically be added to their account. If they don't have an account, they'll receive an
email prompting them to download the Resideo App and create a new account.
Q Can I set up location-based temperature control with multiple users? :
: A Yes. Location-based temperature control (geofence technology) will activate based on the
last person who leaves and the first person to return. Each user will need to create their own
Home account with a login ID and password. Two users should not share the same account.
Each user will then need to enable location-based temperature control. See page 13 for
instructions.
31