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Troubleshooting
Installation is complete but the screen just says Lyric with circles lighting up
around it. What should be done?
When power is first restored to the Lyric thermostat, it takes up to three minutes
to start up. The display will light up in circles as it advances through its initial
power up. Then, it will display a unique network name, such as Lyric Stat 03. When
the name is displayed, touch "OK" to begin thermostat configuration.
Why does the screen on the Lyric thermostat go blank?
When someone is not near the thermostat, the display goes to sleep to conserve
energy. The thermostat can still be controlled through the Lyric app. A motion
detector on the thermostat senses when someone approaches and wakes it up.
A change was made on the Lyric app but it has not shown up on the thermostat.
There may be a short delay after making temperature and setting changes in
the app.
There is a message that says Thermostat Power Lost. What does that mean?
This is an indication that Power to the Lyric thermostat has been interrupted.
Confirm that the heating and cooling system is still powered.
If everything is powered as expected but the Lyric thermostat is still offline, please
contact the Lyric Technical Support team for assistance at 1-800-633-3991.
There is a message that says Internet Connection Lost. What does that mean?
The thermostat is connected to the router, but the router is not connected to
the Internet.
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