Idiomas disponibles
Idiomas disponibles
Problem
The heat pump compressor, fan, or EEV valve is running
• This is normal
Build up of scale or lime deposits on heating elements may cause
Noise
rumbling noise
• Clean or replace the heating elements.
Condensate drain is blocked
• Clean the drain port and remove the debris.
Drips from the
Hot/Cold water connections or other parts have loosened
outside of the heater
• Tighten the loose connections. This should only be done by a qualified
Pressure build-up due to thermal expansion in a closed water system.
Noise and drips
• This is an unacceptable condition and must be corrected. Do not plug the
from relief valve
Water pressure is
Supply valve is partially closed
low
• Open the water heater's supply valve fully.
The password for the Wi-Fi network was entered incorrectly.
• Delete your home Wi-Fi network and begin the registration process
again.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data on your smartphone before registering the
appliance.
The wireless network name (SSID) is set incorrectly.
Trouble connecting
• The wireless network name (SSID) should be a combination of English
appliance and
letters and numbers. (Do not use special characters.)
smartphone to
Wi-Fi network.
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router
to 2.4 GHz and connect the appliance to the wireless router. To check
the router frequency, check with your Internet service provider or the
router manufacturer.
The distance between the appliance and the router are too far.
• If the appliance is too far from the router, the signal may be weak and
the connection may not be router closer to the appliance or purchase
and install a Wi-Fi repeater.
Possible Causes & Corrective Action
This should only be performed by qualified service person.
Call our Technical Support Center.
service person.
T&P relief valve outlet. Contact a plumbing contractor to correct this.
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