Audio
Problem
Cause
No sound.
Another input source is selected.
The mute function is activated.
The volume is too low.
The power cable of the sound bar
is not connected properly.
Input jacks on both devices are
connected.
Signals that the sound bar cannot
play back are being input.
No sound is
The volume of the subwoofer is
too low.
coming from the
subwoofer.
The playback source does not
contain low-frequency signals.
The volume
The automatic volume adjustment
function worked. To prevent
decreases when
excessive loudness, the sound
the sound bar is
bar automatically controls its
turned on.
volume within a certain level when
the sound bar is turned on.
No surround
Stereo playback is selected.
effect.
The volume is too low.
The TV or playback device is set
to output 2 channel audio (such
as PCM) only.
The audio is output from the TV
built-in speakers.
The listening position is too close
to the sound bar.
The installation position selector
switch is not set appropriately.
Noise is heard.
The sound bar is too close to
another digital or high-frequency
device.
Remedy
Select an appropriate input source (p.8).
Cancel the mute function (p.9).
Turn up the volume (p.8).
Make sure that the power cable of the
sound bar is connected to an AC wall
outlet securely (p.6).
Connect the input jack on the sound
bar and the output jack on the external
playback device.
Change the digital audio output setting
on the playback device to PCM or
Dolby Digital.
Turn up the volume of the subwoofer
(p.8).
Play back a sound source containing
low-frequency signals, and confirm
that the sound is output from the
subwoofer.
If necessary, turn up the volume (p.8).
Select surround playback (p.9).
Turn up the volume (p.8).
Change the digital audio output setting
on the TV or playback device to Dolby
Digital or BitStream.
Set the TV volume to minimum (p.6).
Listen from a position at some
distance from the sound bar.
When placing the sound bar in front of
a TV, set the installation position
selector switch to "T."
When attaching the sound bar to a
wall, set the installation position
selector switch to "W."
Move those devices away from the
sound bar.
Remote control
Problem
Cause
The sound bar
The sound bar is out of the
operating range.
cannot be
controlled using
The batteries are weak.
the remote
The remote control sensor of the
control.
sound bar is exposed to direct
sunlight or strong lighting.
The TV cannot
The remote control sensor of the
TV is hidden by the sound bar.
be controlled
using the TV's
remote control.
The sound bar
The TV's remote control key was
does not learn
not held down long enough.
TV's remote
The TV's remote control does not
control
use infrared signals. (Some
operations.
remote controls may not work
even if it uses infrared signals.)
The position where you operated
the TV's remote control is not
appropriate.
The batteries of the TV's remote
control are weak.
The remote control sensor of the
sound bar is exposed to direct
sunlight or strong lighting.
The transmission of the remote
control signal was disturbed by
the TV screen light.
Sound is coming
Audio output is enabled on the
from the TV
TV.
when the sound
bar volume is
turned up with
the TV's remote
control.
(when TV's
remote control
learning function
is used)
Remedy
Use the remote control within the
operating range (p.2).
Replace with new batteries (p.2).
Adjust the lighting angle, or reposition
the sound bar.
Adjust the installation position of the
sound bar so that the remote control
sensor of the TV is not hidden by the
sound bar when operating the TV from
the ordinary operation position.
Hold down the key for more than 1
second twice or three times (p.12).
The TV's remote control learning
function cannot be used in this case.
Use the sound bar's remote control to
operate the sound bar.
Operate the TV's remote control at the
appropriate position (p.12).
Replace with new batteries.
Adjust the lighting angle, or reposition
the sound bar.
Turn off the TV and perform the
learning operation again (p.12).
Change the TV setting to disable the
TV speaker output. If a setting to
disable the speaker output is not
available on your TV, try the following
methods.
- Connect headphones to the
headphone jack on the TV.
- Set the TV volume to minimum.
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