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Troubleshooting Tips... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service. If
needed, service can be scheduled by visiting us online GEAppliances.com or calling 800.GECARES 800.432.2737.
In Canada visit GEAppliances.ca or call 800.561.3344.
Problem
Freezer door pops open
when refrigerator door is
closed
Door does not close by
itself
Refrigerator does not
operate
Vibration or rattling
(slight vibration is
normal)
Motor operates for long
periods or cycles on and
off frequently (Modern
refrigerators with more
storage space and a
larger freezer require
more operating time.
They start and stop
often to maintain even
temperatures.)
Refrigerator or freezer
compartment too warm
Frost or ice crystals on
frozen food (frost within
package is normal)
Moisture forms on
cabinet surface between
the doors
Refrigerator has odor
Moisture collects inside
(in humid weather, air
carries moisture into
refrigerator when doors
are opened)
49-1000592 Rev. 1
Possible Causes
This is normal if, after popping open,
the freezer door closed on its own.
Leveling legs need adjusting.
Refrigerator in defrost cycle.
Refrigerator control in 1 (off) position.
Refrigerator is unplugged.
The fuse is blown/circuit breaker is
tripped.
Refrigerator is not resting on all four
rollers.
Normal when refrigerator is first
plugged in.
Often occurs when large amounts of
food are placed in refrigerator.
Door left open.
Hot weather or frequent door
openings.
Temperature controls set at the coldest
setting.
Temperature control not set cold
enough.
Warm weather or frequent door
openings.
Door left open.
Freezer door popped open.
Door left open.
Too frequent or too long door
openings.
Food blocking freezer air vents.
Not unusual during periods of high
humidity.
Foods transmitting odor to refrigerator.
Interior needs cleaning.
Too frequent or too long door
openings.
Open containers of water or warm food
in the refrigerator.
What To Do
after popping open, the rollers need adjusting. See
Rollers and Leveling Legs.
See Rollers and Leveling Legs.
Wait about 40 minutes for defrost cycle to end.
temperature setting.
Push the plug completely into the outlet.
Replace fuse or reset the breaker.
Adjust leveling legs (See Rollers and Leveling Legs).
Wait 24 hours for the refrigerator to completely cool
down.
This is normal.
Check to see if package is holding door open.
This is normal.
See About the controls.
See About the controls .
Set the temperature control one step colder. See
About the controls.
Check to see if package is holding door open.
refrigerator door is closed.
Check to see if package is holding door open.
setting one number higher and check again in 24
hours.
replace every three months.
See Care and cleaning.
moisture will be removed from the refrigerator, but
may return with long or frequent door openings.
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