22
English
Problem
Product turns off
and all of the
LEDs start to
blink.
Device does not
power on after
pushing the
power button.
Mechanical Dock
comes off device.
Reservoir is
rattling
Locating the model number
Look on the bottom of the base for the model number (HX37XX).
Warranty and support
Philips warrants its products for two years after the date of purchase.
Defects due to faulty materials and workmanship will be repaired or
replaced at Philips' expense provided that convincing proof of
purchase in the qualifying period is provided. Philips recommends
use of genuine Sonicare Nozzles for optimal performance. Use of
other Nozzles may damage your PowerFlosser and limit your
warranty protection.
Possible cause
The product
-
was running for
too long and it
overheated.
Device is not
-
plugged in
There is
-
damage to the
power cord.
Product
-
malfunction.
Device was
-
dropped.
Reservoir is not
-
fully seated
Solution
Unplug the device and
-
don't use it for two
hours.
After two hours, plug it
-
back and if the LEDs
are still blinking, call
customer service.
Ensure that the device
-
is plugged in properly,
both to the wall outlet
and into the bottom of
the device.
Check the power cord
-
for damage.
If issue is still not
-
identified, call
customer service.
Push the mechanical
-
dock back into place.
Ensure that the
-
reservoir is fully seated
on the base of the
device by pushing
down slightly.