Locating the model number
Look on the bottom of the base for the model number (HXxxxx).
Warranty and support
Philips warrants its products for two years after the date of
purchase. Defects due to faulty materials and workmanship
will be repaired or replaced at Philips' expense provided
that convincing proof of purchase in the qualifying period is
provided. Philips recommends use of genuine Sonicare Nozzles
for optimal performance. Use of other Nozzles may damage
your Power Flosser and limit your warranty protection. Contact
our Consumer Care Center at 1-800-682-7664 or www.philips.
com/sonicare-warranty (North America), outside North America
contact your local Philips Consumer Care Center. For product
information and online user instructions, visit: https://www.usa.
philips.com/c-w/support-home/sonicare (North America) or
www.philips.com/support (outside North America).
WARRANTY EXCLUSIONS
What is not covered under warranty:
- Reservoir
- Nozzles
- Damage caused by use of unauthorized replacement parts or
unauthorized nozzles
- Damage caused by misuse, abuse, neglect, alterations or
unauthorized repair
- Normal wear and tear, including chips, scratches, abrasions,
discoloration or fading
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