Idiomas disponibles
Idiomas disponibles
Troubleshooting
Problem
No picture, no sound
No picture when I set 4K on
the player
Wrong colors on secondary
display
4K, Dolby Vision, HDR10+ or
3D not possible
No sound from external player
via soundbar
No sound from TV (HDMI-ARC)
via soundbar
Soundbar and TV do not switch
on/off automatically
No volume control of the
soundbar
No Dolby Atmos sound, only
Dolby Digital Plus
Cause
HDMI handshake incomplete
HDMI cable too long or not
suitable
HDMI cable too long or not
suitable
Display does not support 4K
Main display uses Dolby Vision Switch off Dolby Vision on the
Player provides RGB signal
One of the two displays does
not support it
eARC is inactive on the switch
Soundbar does not support
audio format
HDMI cable not suitable
Wrong connection selected
No HDMI-CEC pass on matrix
switch
Control must be configured
Wrong audio track selected
HD video version of the provider
has no Atmos sound
16
Solution
Briefly disconnect the external
player from the power supply
and then restart it.
Use a shorter or better HDMI
cable
Use a shorter or better HDMI
cable
Select Full HD
external player
Set both displays the same
(RGB limited / unlimited)
Connect main display to output
A and select EDID-COPY mode
Activate eARC
Select another audio format on
the source player, e.g. Dolby
Digital
Use a fully wired HDMI cable
Connect TV to output A, select
input 1 on the switch
Function not possible
Set universal control on the
external player or TV set
Select Atmos soundtrack (usu-
ally English)
Use 4K display and play 4K film
version
