Troubleshooting - TensCare Sure PRO Instrucciones De Uso

20. TROUBLESHOOTING

If your Sure PRO is not working properly, please check the following:
Problem Possible causes
No display Flat battery
Damaged battery
Low battery Low battery
display
Controls Key pad is locked
don't work
Warning Awaiting
triangle confirmation
flashing wrong programme
Intensity The Sure PRO has a safety feature which will not allow the intensity to pass
won't go
10 mA if the machine detects a connection error.
above 10
If a connection error is detected the intensity will return to 0 mA and the
mA and
warning triangle will flash. This safety feature will prevent the machine from
zeroes in giving any uncomfortable stimulation should the contact break between the
display and machine and your skin. This will also prevent anyone from increasing the
warning intensity to a high level without firm contact between the machine and the
triangle skin.
flashing
A connection error can occur if:
1. A
developed within one
of the two lead wires.
If you have tried the
test above and DO
have sensation when
the probe is in your
hand but not when
Solution
Charge battery. See section 13.1.
Contact supplier.
Charge battery.
If
Ch2▼ button to unlock the keypad.
If
If you are in programme TIBN 1 or TIBN 2 and you
or have attached the self-adhesive electrode pads to
your ankle, press
programme.
Otherwise, select a different programme.
break has i) If this happens, check that the lead wire is
correctly connected. (If you are using the
electrode pads, ensure that they are correctly
attached to the skin).
ii) If you are using the probe, you can try to test the
unit by holding the probe in your hand: Dampen
your hand with water and a little table salt.
Squeeze the probe firmly and make sure your
skin is covering the metal parts of the probe and
carefully increase strength until you can feel
something. Most people will start to feel the
stimulation in their hand at around 25 mA.
iii) If the warning triangle flashes and the unit will not
allow you to pass 10 mA, the lead wire may need
to be replaced. Try again using the other lead.
If this happens, you can try these solutions:
i) Using
TensCare Go Gel (see K-GO), which will
improve conduction.
ii) Crossing your legs and squeezing to increase
pressure on the probe, which should improve the
36
is shown on display, press Ch1▼ or
is not showing, check that battery is
charged.

button to activate the
a water–based lubricant such as