stayer ROCKY L20 Manual De Instrucciones página 59

WARRANTY GENERAL CONDITIONS
In the STAYER IBERICA GROUP S.A. (from now on
"STAYER"), strict control processes are conducted to
comply with the security and quality required.
To understand the application area of this text, we
differentiate the following users:
- Users or consumers, as private individuals
whose acts are not related to their main comercial,
business activity or their main profession or trade.
Legal persons and entities without legal personality
which act with non-profit means in an unrelated
comercial or corporate enviroment.
- Professionals, whom obtain comercial, business
or working profits by using any STAYER product.
STAYER offers a guarantee for all of its power
tools, garden tools and welding tools, subject to the
following conditions:
1- STAYER offers a 36 month guarantee against
manufacturing defects or consistency issues,
bearing in mind that any issue must be easily
visible or provable, as the product will be tested
at our labs to verify said issues. If the product has
been subjected to industrial or professional use,
said guarantee will cover exclusively 12 months
since the first buyer aquired the product.
2- The following cases are exempt from the
guarantee:
a. Any kind of defect or malfunctioning
caused by not applying the safety and
maintenance instructions given in the User's
guide.
b. Any damage caused by using other
brand's accessories, incompatible accessories
with the tool model or faulty accessories.
c. Any manipulation, modification or repair
conducted by staff unrelated to STAYER or its
associated Technical Support Services.
d. Products with minimal deviations from the
features that do not impact on the tool's optimal
performance and its value.
e. Products which have been connected
to a different voltage tenssion grid than the
one stated on the tool's features, causing an
electrical failure.
f. Products or components which have
suffered wear due to the normal use of the
tool, being said components consumables,
accessories or components subject to wear that
must be replaced by the owner.
g. Products that show any kind of misuse
or application which deviates from its original
intended uses, listed in the Users guide.
h. Products that show lack of correct
maintenance from the owner. The owner is
responsible for the tool's maintenance in order
to preserve its service life.
i. Accessories and tool consumables, as
their intended use has a limited service life that
includes wear.
3- In order to claim the guarantee rights, the tool
owner must first fill the repair order either digitally or
physically, and process it with the tool's vendor or
the Authorized Technical Support Services before
shipping the tool. A copy of the purchase receipt
or invoice must be attached to the form where the
purchase date can clearly be seen. Shipping costs
are not included if the product is delivered to the
vendor or the Technical Support Services without
processing the repair form first.
4- If the Authorized Technical Support or STAYER
is unable to locate the defect or issue, STAYER
will not assume the shipping costs, nor the costs
derived from testing the tool to locate the issue.
5- Guarantee transfer is completely forbidden, the
guarantee does not cover second-hand products.
6- During the guarantee application due to
manufacturing defects or consistency issues, the
product will remain under STAYER's custody in
its facilities or its Authorized Technical Support
Services. During this period of time the tool's owner
is not entitled to receive a substitution tool in place
of the product that is being repaired.
7- In order to correct the manufacturing defects or
consistency issues contemplated in the guarantee
terms, STAYER will only repair or substitute all the
necessary components free of charge in order for
the tool to perform according to the quality and
safety standards. STAYER withholds the right to
substitute the product for a similar one in cases
where reparations would not be possible.
You can find this information in other languages at:
https://www.stayer.en/