4
Troubleshooting
Issue
Both the indoor unit
and outdoor unit make
noises
The outdoor unit makes
noises
Dust is emitted from
either the indoor or
outdoor unit
The unit emits a bad
odor
The fan of the outdoor
unit does not operate
Operation is erratic,
unpredictable, or unit is
unresponsive
C
Note: If problem persists, contact a local dealer or your nearest customer service center.
Provide them with a detailed description of the unit malfunction as well as your model
number.
Split type air conditioner / User Manual
Possible causes
Low hissing sound during operation: This is normal and is caused by
refrigerant gas flowing through both indoor and outdoor units.
Low hissing sound when the system starts, has just stopped running, or
is defrosting: This noise is normal and is caused by the refrigerant gas
stopping or changing direction.
Squeaking sound: Normal expansion and contraction of plastic and
metal parts caused by temperature changes during operation can cause
squeaking noises.
The unit will make different sounds based on its current operating mode.
The unit may accumulate dust during extended periods of non-use,
which will be emitted when the unit is turned on. This can be mitigated by
covering the unit during long periods of inactivity.
The unit may absorb odors from the environment (such as furniture,
cooking, cigarettes, etc.) which will be emitted during operations.
The unit's filters have become moldy and should be cleaned.
During operation, the fan speed is controlled to optimize product
operation.
Interference from cell phone towers and remote boosters may cause the
unit to malfunction.
In this case, try the following:
• Disconnect the power, then reconnect.
• Press ON/OFF button on remote control to restart operation.
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