Faults And Troubleshooting; Updating The Firmware - Gewiss JOINON EASY GW68122 Manual De Uso E Instalación

FAULTS AND TROUBLESHOOTING

11.
The station codifies the errors found by the electronic board and saves them in the internal log.
The log files are saved on the microSD card on the electronic board. These files need to be analysed in order to
find the cause of the problem.
The errors that might be detected by the charging station are listed below
Error code
Error 4
Error 8
Error 10
Station OFF
In the case of products connected to the JOINON platform, or if the maintenance package has been purchased,
call the FreePhone number 800 123 325.
In all other cases where technical support is required, call GEWISS SAT customer service.

UPDATING THE FIRMWARE

12.
Charging stations not designed for remote connection to the cloud platform can be updated using the microSD card in
the relative slot of the electronic board.
To understand which firmware version is installed in the product, open a LOG file saved on the microSd card itself (you
are advised to use the most recent file).
The first row of each LOG file shows this value.
Description
The contactor is working when it
shouldn't be. The socket-outlet is
powered in the standby condition
The energy meters are no longer
communicating with the electronic
board
The charging station has been dis-
connected from the platform for more
than 24h
The electronic board is not receiving
the power supply it needs in order to
work
SD card slot
Solution
Check the signal from the electronic board to the
contactor, to make sure the former isn't controlling
the latter. If the board isn't controlling the contactor,
make sure the contactor contacts aren't jammed.
If necessary, replace the device
Check the Modbus line connection
Check the power supply to the energy meters
Make sure the energy meters are working properly
Make sure the component on the Modbus line is
numbered correctly
Disconnect the power supply to the charging
station.
Leave the station switched off for at least 2 minutes
Reconnect the power supply, then wait for the
station to reconnect to the platform
Check the power supply upstream of the station
Check the circuit breaker protection on the elec-
tronic board protection panel is working properly
Check the 12V power supply to the electronic board
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