Troubleshooting - Mitsubishi Electric RC-380P1 Manual De Usuario

Troubleshooting

Before asking for repair of the interactive pen, check the following.
Problem
The interactive pen doesn't
work at all or it works
intermittently.
Click operation doesn't
work properly.
Mouse pointer is placed on
the improper position of the
screen or the movement
of the mouse pointer is
restricted to the certain area
of the screen.
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• Make sure that the interactive pen isn't pointing at a shadow
and its tip isn't in a shadow.
• Turn off the power of the interactive pen once, and after a few
seconds, turn it on again.
• Set Interactive Mode in the Interactive Pen menu on the
projector to Off and then set it to On again.
• The interactive pen doesn't work when it is paired with other
than the desired projector.
• Is the distance between the interactive pen and screen or
that between the pen and projector too long? In such a case,
use the interactive pen closer to the screen and projector.
• The interactive pen can be used when the Computer 1,
Computer 2 ,or HDMI input is selected on the projector.
• You cannot use the interactive pen while the interlace signal
is displayed.
• When 3D images are projected, the process speed of the
projector becomes quite slow.
• When the BATTERY indicator is blinking or illuminating, the
batteries become exhausted. Replace the batteries.
• When the room is well lit, dim the lighting.
• When you use the interactive pen and the mouse at the same
time, point the pen tip away from the screen while using the
mouse.
• The mouse pointer may freeze around the screen edges. In
such a case, perform the following steps.
1. Wait for a while with the tip of the interactive pen directed
to the screen center.
2. If the mouse pointer still doesn't move after step 1, turn off
the interactive pen and then back on.
Hold the interactive pen fi rmly during the click operation.
Check that the projector projects the images supplied from the
computer.
Solution
EN-11