Message center messages
The Message Center at the top of the screen communicates Wi-Fi connection and
registration status. It also displays the MAC ID and MAC CRC for registering the
thermostat at mytotalconnectcomfort.com
[Wi-Fi network name]
[Found on your ID card]
[Found on your ID card]
Displayed before you begin Wi-Fi setup.
Displayed while connecting to the Wi-Fi network.
Displayed after connecting to the Wi-Fi network.
Displayed when connected to the Wi-Fi network.
Displayed when Wi-Fi connection is complete.
Displayed when the thermostat fails to establish a connection
to the Wi-Fi network.
Displayed when the thermostat is connected to the Wi-Fi
network but not registered at mytotalconnectcomfort.com
Displays the thermostat's MAC ID and MAC CRC for
registering at mytotalconnectcomfort.com
Displayed when the thermostat is registered at
mytotalconnectcomfort.com
Displayed when the thermostat is removed from your Total
Connect Comfort account.
Wi-Fi signal strength. Displayed when the thermostat
is connected to the Wi-Fi network and registered at
mytotalconnectcomfort.com
Displayed if there is no Wi-Fi signal.
• Check another device to be sure Wi-Fi is working in your
home; if not, call your Internet Service Provider.
• Move the router.
• Restart the thermostat: remove it from the wallplate, wait
5 seconds, and snap it back onto the wallplate. Return to
Step 1 of Connecting to your Wi-Fi network.
Displayed if the home Wi-Fi password is entered incorrectly.
• Re-enter password for your home Wi-Fi network.
• Repeat setup process and confirm your password for your
home Wi-Fi network.
Displayed if no IP Address is supplied by the router.
• Wait for 30 minutes, connection can take several minutes.
If still no connection, remove thermostat from wallplate,
wait 5 seconds, and snap it back onto the wallplate.
• Verify your router is correctly setup to automatically give IP
addresses.
Displayed if there is no Wi-Fi signal.
• Make sure the Internet cable is plugged in.
• Reboot the router.
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