Troubleshooting; Read Problems - Plextor 102894 Manual Del Usuario

Troubleshooting

If you encounter any problems during normal use of your drive, please refer to the following
information.

Read Problems

Symptom
Does not operate
Does not detect the
USB device
Does not detect the
memory card
The drive can not be
recognized
Excessive noise
when reading a disc
Possible Cause
No power
USB cable is not
connected properly
USB cable is not
connected properly
USB connection is not
confirmed or enabled
Cannot connect
smartphone devices
The external power
bank cannot sustain
the power during the
disc burning process
Memory card is not
inserted properly
USB cable is not
connected properly
between the notebook
USB port and the drive
Unbalanced disc
loaded
Sticker or label is
attached to the surface
Solution
•
Ensure that the AC/DC adapter is
connected securely (at all connections).
•
When connected to a notebook, ensure
that the USB cable and connectors are not
damaged, bent, or dented. Check especially
the pins.
•
Ensure that the USB cable and connectors
are not damaged, bent, or dented. Check
especially the pins.
•
When the device is connected to the drive,
a "USB Mode" menu may appear. Select
"Disk Drive" to access data from your device
or select "Charge only" to charge the device
via USB.
•
You need to enable "Mass Storage Device
(MSD) connect mode" and "Auto connecting
mode" first before connecting the drive and
mobile device using the USB cable.
•
Both the burning process and disc will fail.
Connect the AC/DC adapter and turn on
the drive. Then press the Eject button to
get the failed disc.
•
Ensure that the memory card is properly
inserted into the memory card slot.
•
Use only the supported memory card type:
SD, SDHC, or MMC.
•
Ensure that both connectors of the USB
cable is properly connected to the USB
ports on the notebook and the drive.
•
Replace the disc with another.
•
Detach the sticker/label carefully, ensuring
that you do not scratch the disc.
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