12. Troubleshooting
12.1. "My Silk'n Infinity™ does not start."
Make sure the ADAPTOR is properly connected to the Silk'n Infinity™ device.
Make sure the ADAPTOR is plugged into an electrical outlet on the wall.
12.2 A galvanic pulse is not activated when I press the PULSE TRIGGER
Make sure your hand is touching the BASE ELECTRODE when pressing the PULSE
TRIGGER. The galvanic treatment circulation requires closing the galvanic circuit by
simultaneously pressing the trigger and the electrode at the same time, in order to
effectively treat your skin.
12.3. "A light pulse is not emitted when I press the PULSE TRIGGER"
Make sure that the yellow READY/SKIN TONE WARNING INDICATOR LIGHT is
blinking slowly to ensure you have good contact with the skin and that the TREATMENT
SURFACE is evenly and firmly pressed to the skin. For your safety, the PULSE TRIGGER
will activate a pulse only if the TREATMENT SURFACE is firmly pressed against the skin.
Check the SKIN TONE WARNING INDICATOR LIGHT. If it blinks rapidly, this is an
indication that your skin tone, measured by the SKIN COLOUR SENSOR, is too dark for
safe application. Try using the device on a different body part or contact Silk'n® customer
support.
If the yellow light is constantly on, together with any number of indicator lights, you have a
system error.
Unplug the device and plug it back in. If these problems persist, contact your local Silk'n®
customer service center.
Check if all lights are blinking together in a circle. If so, unplug the device from its power
source. The device has reached its End of Life stage. This device is to be orderly disposed
of. Deliver old equipment to the nearest electronic waste collection point for safe and
efficient disposal.
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