Troubleshooting - brondell Capella Manual Del Proprietário

TECHNICAL INFORMATION

Troubleshooting

If the Capella appears to be operating abnormally, please review the troubleshooting tips
before calling the Brondell Service Center as most issues are easily resolved with a few simple
steps. If you are unable to resolve the issue after checking the following items, please call the
Service Center at 888-542-3355, Mon–Fri, 9am–5pm PST (English and Spanish spoken), or
email us at [email protected].
If the Capella experiences difficulties, close the T-valve to shut off the incoming water to the unit.
Problem Possible Cause(s)
My TDS meter is not It could be normal operation,
reading zero or the filters may need to be
changed
No water, not 1. Incoming water supply
enough water, valve or T-valve is
or low water flow turned off
2. Low incoming
water pressure
3. Capacity is exhausted
4. Plumbing restriction
5. Other filter or RO
membrane is clogged
6. Tank shut-off valve
is closed
7. System is starting up
8. Check air pressure in
water storage tank.
Solution(s)
Generally, RO systems lower TDS readings by as much
as 90% when compared to tap water readings. This is
a normal working range. For example, if your tap water
TDS reading is 100, then a normal TDS reading for the
RO filtered water is in the range of 0–10. If the TDS
reading for the RO filtered water is higher than 15%
of normal tap water, this indicates it's time for a filter
change (including RO membrane).
1. Turn on incoming water supply valve or T-valve.
2. Verify pressure is above 35 psi; install a booster
pump if needed.
3. Allow time for the Capella to replenish the water
storage tank.
4. Check connections and tubes for obstructions.
5. See Filter Replacement (page 21).
6. Ensure tank shut-off valve is in the open position and
lined up in the same direction of the tank tubing.
7. Normally it takes up to two hours to fill the water storage
tank. Low incoming water pressure and/or temperature
can also reduce production rate.
8. Tank air pressure should be 5-7 psi when empty of
water. If below 5 psi, add air, or release air if above
7 psi. Check only when the tank is empty of water.
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