Troubleshooting - PROZIS RAY Manual Del Usuario

Maintenance and cleaning
Always make sure the device is completely switched off and disconnected before cleaning.
For your safety, never clean the lamp with water or other liquids, or immerse it in water.
Do not use abrasive, acid or solvent cleaning agents to clean the device, to avoid damaging
it. Only clean the outside of the device. using a soft, dry cloth.
Always make sure to keep the lamp away from moisture, especially during cleaning, in order
to prevent product damage and related repairs.
Storage
When not using the lamp for a longer time, store it in a dry place, away from dust and direct
sunlight. It is recommended to store the lamp in its original packaging.

Troubleshooting

Some issues that arise may be solved by the user. If the problem persists after having tried
the following solutions, please contact Prozis customer service.
PROBLEM
The lamp is not working.
Qi wireless charging does
not work.
Warranty statement
All electrical and electronic products commercialized by Prozis via www.prozis.com are cov-
ered by the warranty applicable to the purchase and sale of consumer goods.
GENERAL CONSIDERATIONS
This document contains the terms and conditions of Prozis' warranty for final consumers.
This warranty is valid exclusively for consumers who purchase the product for non-profession-
al purposes.
CAUSE
The adapter is not properly
connected to the lamp and/
or power supply.
The device you are trying to
charge is not Qi-compatible
SOLUTION
Make sure the adapter is
connected properly.
Check with your phone man-
ufacturer for compatibility.
EN
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