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Idiomas disponibles
Idiomas disponibles
Should you experience
any problems with your
dryer, it has the capability
of transmitting
data via
your telephone
to the Kenmore Connect Team. This
gives you the capability
of speaking directly
to our
specially
trained
technicians.
The technician
records
the data transmitted
from your machine and uses it
to analyze the issue, providing
a fast and effective
diagnosis.
If you experience
problems with your dryer, call
1-800-4-MY-HOME
® (1-800-469-4663).
Only
use the Kenmore Connect System feature when
instructed to do so by the Kenmore Connect Team. The
transmission
sounds that you will hear are normal and
sound similar to a fax machine.
Kenmore Connect cannot be activated
unless your
dryer is turned on by pressing the POWER button. If
your dryer is unable to turn on, then troubleshooting
must be done without
using Kenmore Connect.
Using the Kenmore
Connect
TM
System
First, call 1-800-4-MY-HOME
® (1-800-469-4663).
If the number of the phone you are using is on file and is
associated
with your dryer, you will be quickly
relayed to a Kenmore Connect team agent. Follow the technician's
instructions and perform the following
steps only when requested to by the Kenmore Connect Team agent.
Appearance
may
vary
by model.
HOLD
the mouthpiece
of your phone over the POWER button, when instructed to do so by
the call center, no more than one inch from (but not touching) the machine.
NOTE: Do not press any other buttons or turn the cycle selector
knob.
PUSH
and hold the TEMP button while continuing
to hold your phone to the
POWER button.
LISTEN
for three beeps. After you hear the three beeps, release the TEMP button.
Keep the
phone in place until the tone transmission
has finished. This takes about 6 seconds, and the
display will count down the time. Once the countdown
is over and the tones have stopped,
resume your conversation
with the technician,
who will then be able to assist you in using the
information
transmitted
for analysis.
NOTE:
• For best results, do not move the phone while the tones are being transmitted.
• If the call center agent is not able to get an accurate
recording
of the data, you may be
asked to try again.
• Pressing the POWER button during the transmission
will shut off Kenmore Connect.
3O
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