Maintenance And Service; Maintenance And Cleaning; After-Sales Service And Customer Assistance - Bosch Drive Unit Speed Manual Original

Notes on Riding with the eBike System
When does the eBike Drive Operate?
The eBike drive supports you when riding, as long as you step
into the pedals. Without pedaling, there is no assistance. The
motor output always depends on the amount of your pedaling
power.
When applying less pedaling power, the assistance or support
will be lower than when applying a lot of pedaling power. This
applies independent of the assistance Level.
The eBike drive automatically switches off at speeds in excess
of 45 km/h. When the speed falls below 45 km/h, the drive is
automatically available again.
An exception applies for the start-assistance function, in
which the eBike can be driven at low speed without pedaling.
The eBike can also be ridden as a normal bicycle without as-
sistance at any time, by either switching off the eBike system
or setting the assistance level to "OFF". The same applies
when the battery pack is empty.
Interaction of the eBike System with the Bicycle Gears
The bicycle gears should be used as with a normal bicycle,
even with eBike drive (please observe the operating instruc-
tions of your eBike).
Independent of the type of gearing, it is recommended to
briefly interrupt the pedaling while changing gears. This
makes changing gears easier and reduces the wear of the
drive train.
By selecting the right gear, you can increase the speed and
range with the same pedaling effort.
Gathering First Experience
It is recommended to gather first experience with the eBike
away from roads with heavy traffic.
Try out the different assistance levels. As soon as you feel
safe, you can participate in traffic with the eBike as with any
other bicycle.
Test the operating range of your eBike under different condi-
tions before planning longer and more challenging rides.
Influences on the Operating Range
The operating range depends on many factors, such as:
– Assistance level,
– Gear-switching behaviour,
– Bicycle tyres and tyre pressure,
– Age and condition of the battery pack,
– Route profile (inclines) and road or path conditions (road
or path surface),
– Head wind and ambient temperature,
– Weight of the eBike, rider and equipment/luggage
Bosch eBike Systems
For these reasons, it is not possible to predict an accurate op-
erating range before starting your ride. General rules:
– For the same motor output of the eBike drive: The less
power or force that you have to bring about to reach a cer-
tain speed (e.g. through optimal use of the gears), the less
energy the eBike drive will consume, and the greater the
range for a battery-pack charge.
– The higher the assistance level under otherwise same con-
ditions, the lower the range.
Careful Handling of the eBike
Please observe the operating and storage temperatures of the
eBike components. Protect the drive unit, drive HMI and bat-
tery pack against extreme temperatures (e.g. from intense
sunlight without adequate ventilation). The components (es-
pecially the battery pack) can become damaged through ex-
treme temperatures.

Maintenance and Service

Maintenance and Cleaning

Keep all components of your eBike clean, especially the bat-
tery-pack contacts and corresponding holder contacts. Clean
them carefully with a soft, damp cloth.
All components including the drive unit may not be immersed
in water or cleaned with a high-pressure cleaner.
For service or repairs on the eBike, please refer to an author-
ised bicycle dealer.

After-sales Service and Customer Assistance

In case of questions concerning the eBike system and its com-
ponents, please refer to an authorised bicycle dealer.
For contact data of authorised bicycle dealers, please refer to
www.bosch-ebike.com
Transport
The battery packs are subject to the Dangerous Goods Legis-
lation requirements. Private users can transport battery
packs by road without further requirements.
When being transported by commercial users or third parties
(e.g. via air transport or forwarding agency), special require-
ments on packaging and labelling must be observed (e.g. ADR
Regulations). For preparation of the item being shipped, an
expert for hazardous material can be consulted as required.
Dispatch battery packs only when the housing is undamaged.
Tape or mask off open contacts and pack up the battery pack
in such a manner that it cannot move around in the packaging.
Please also observe possibly more detailed national regula-
tions.
In case of questions concerning transport of the battery
packs, please refer to an authorised bicycle dealer. Bicycle
dealers can also provide suitable transport packaging.
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