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Troubleshooting (cont.)
Interface Troubleshooting Table
Symptoms
2.
The interface power
indicator pulses but does
not turn on.
3.
The interface functions
normally but no water
flows from the spout or
handshower.
4. Display is difficult to read. A. Contrast is not optimized.
Valve Troubleshooting Table
Symptoms
1.
Maximum blend
temperature too hot or
too cold.
2.
Continuous flow.
3.
Handshower does not
work.
Kohler Co.
Probable Cause
A. Interface cable connections may
be loose or disconnected.
B. The media module requires
resetting.
C. If the above recommended
action does not correct the
symptom, the interface or media
module requires servicing.
A. Inlet/outlet fittings may be
blocked.
B. Outlets are not plumbed
correctly.
C. Hot and cold water supplies are
not turned on.
D. The valve or media module
memory may require resetting.
E. System error.
F.
If none of the recommended
actions for the above issues
correct the symptom, the media
module requires servicing.
B. Brightness is not optimized.
Probable Cause
A. Incorrect maximum temperature
setting.
B. Inlet/outlet fittings may be
blocked.
C. If the above recommended
action does not correct the
symptom, the interface or valve
requires servicing.
A. System will not switch off.
A. Handshower is not enabled.
13
Recommended Action
A. Check all interface cable
connections, connect if needed.
B. Disconnect and reconnect the
media module power supply.
C. Contact your Kohler Co.
Authorized Service Representative.
A. Check the inlets and outlets for
blockage or debris. Clean the inlet
screens. Refer to the "Clean the
Inlet Screens" section in the Valve
Homeowners Guide.
B. Reroute plumbing as needed.
C. Turn on the water supply to the
valve.
D. Disconnect and reconnect the
power supply from the valve and
media module.
E. Check the user interface for an
error code. Refer to the
"Diagnostics" section in the Digital
Interface Homeowners Guide.
F.
Contact your Kohler Co.
Authorized Service Representative.
A. Adjust contrast in the user interface
setting menu.
B. Adjust the brightness in the user
interface setting menu.
Recommended Action
A. Refer to the "Set the Maximum
Temperature" section in the Digital
Interface User Guide.
B. Check the inlets and outlets for
blockage or debris. Clean the inlet
screens. Refer to the "Clean the
Inlet Screens" section in the Valve
Homeowners Guide.
C. Contact your Kohler Co.
Authorized Service Representative.
A. Turn off the water and power
supply and contact your Kohler Co.
Authorized Service Representative.
A. Enable the handshower option in
the settings menu. Refer to the
Digital Interface User Guide.
1093174-2-C
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