Kohler K-1913 Guia De Instalacion página 48

Troubleshooting (cont.)
Symptoms
18. Door will not stay in the
raised position.
19. Seal will not remain
inflated.
Troubleshooting the Heated Surface
Symptoms
1. Heated bath does not turn
on.
1128532-2-H
Probable Causes
D. Water is splashing over the top
of the seal.
A. One or both counterweights are
not attached.
B. Door bumper needs adjustment.
C. The mounting bracket is not
adjusted properly.
D. There is excessive wear on latch
pin and/or strike plate.
E. The handle/latch mechanism
inside the door is not working.
A. There is a loose wire connection
under the door.
B. Error code on the controller is
activated.
C. Primary seal is leaking.
D. Air line inside the door is
pinched.
E. There is an air leak inside the
door.
F. One or more of the solenoid
valves are leaking air.
Probable Causes
A. No power to power supply.
B. User keypad cable loose or
damaged.
48
Recommended Action
D. Lower the water level when filling
the bath. Reduce sudden
movements when bathing.
A. Attach the counterweight(s).
B. Adjust the door bumper as needed.
C. Adjust the mounting brackets
inward using the slots.
D. Apply a small amount of oil to the
face of the strike plate, replace the
strike plate, or call the Customer
Care Center using the information
provided on the back page of this
manual.
E. Call the Customer Care Center
using the information provided on
the back page of this manual.
A. Check the 10-pin wire connection
located behind the plate on the
bottom of the door, opposite the
drain end.
B. Reset the controller.
lower the door
quickly tap the door switch
five times
wait 3 seconds, then tap the
switch 11 times within a 5
second span
the controller should beep
three to five times to indicate
the issue has been resolved,
then go quiet.
C. Call the Customer Care Center
using the information provided on
the back page of this manual.
D. Call the Customer Care Center
using the information provided on
the back page of this manual.
E. Call the Customer Care Center
using the information provided on
the back page of this manual.
F. Call the Customer Care Center
using the information provided on
the back page of this manual.
Recommended Action
A. Set/reset GFCI or RCD breaker;
check wiring.
B. Check wire connections. If
necessary, replace user keypad
cable.
Kohler Co.