Ordering Accessories; Guarantee And Service - Philips HD7311 Manual Del Usuario

ordering accessories

To purchase accessories for this appliance, please visit our online shop at www.shop.philips.com/
service. If the online shop is not available in your country, go to your Philips dealer or a Philips
service centre. If you have any difficulties obtaining accessories for your appliance, please contact the
Philips Consumer Care Centre in your country. You find its contact details in the worldwide
guarantee leaflet.
Environment
- Do not throw away the appliance with the normal household waste at the end of its life, but
hand it in at an official collection point for recycling. By doing this, you help to preserve the
environment (Fig. 47).

Guarantee and service

If you need service or information or if you have a problem, please visit the Philips website at www.
philips.com/support or contact the Philips Consumer Care Centre in your country. You find its
phone number in the worldwide guarantee leaflet. If there is no Consumer Care Centre in your
country, go to your local Philips dealer.
troubleshooting
This chapter summarises the most common problems you could encounter with the appliance. If
you are unable to solve the problem with the information below, contact the Consumer Care
Centre in your country.
Problem
The appliance does
not work.
Solution
Make sure you have put the mains plug in the wall socket and pressed
the on/off button. If the appliance does not switch on, perhaps a fuse in
the electrical system of your home has blown. This may happen if the
connector on the underside of the teapot or on the base is wet or if too
much power is drawn from the circuit to which the appliance is
connected. Make sure that you do not let too many other appliances
draw power from the circuit to which the appliance is connected while
this appliance is operating.
Make sure that the surface of the base is dry and the teapot is placed on
the base before you press one of the quick-select buttons or the
personal settings button.
Do not place the filter in the teapot before the water in the teapot has
heated up. Otherwise the 'remove filter' light on the display goes on and
the appliance does not start heating up. Wait until you hear the bell
sound before you put the filter in the teapot.
Make sure you have filled the teapot with water above the MIN
indication, otherwise the boil-dry protection is activated and the
appliance switches off automatically. If this happens, the appliance
produces an alarm sound and the light ring flashes. To reset the boil-dry
protection, lift the appliance from its base and fill it with cold tap water
to reset boil-dry protection. The appliance is now ready for use again.
If the above solutions do not work, unplug the appliance from the mains
to reset it.
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