Troubleshooting; Possible Cause; Corrective Action - Muskoka ES-217-10 Guía De Uso Y Cuidado

Troubleshooting

If you have any questions regarding the product, please call customer service at
1-877-447-4768, 8:30 a.m. – 4:30 p.m. CST, Monday – Friday.
PROBLEM
Stove does
not operate.
Power light is ON
but the flame
effect is not visible.
Heater is not
operating.
Excessive noise
when the heater
is operating.

POSSIBLE CAUSE

1. The stove is not
plugged in.
2. A circuit breaker is tripped
or a fuse blown.
3. Defective ON/OFF switch.
4. Loose wiring.
1. Incorrect operation.
2. LED strip is not functioning.
3. Loose wiring.
1. Incorrect operation.
2. Defective heater switch.
3. Defective heater assem-
bly.
4. Loose wiring.
5. Dirty or clogged vents.
1. Defective fan.
2. Defective heater assembly.
3. Dirt/dust on fan.

CORRECTIVE ACTION

1. Make sure the stove is plugged in
to a standard 120V outlet.
2. Check additional appliances on the
circuit; ideally the stove should be
on a dedicated 15 Amp circuit.
3. Call customer service.
4. Call customer service.
1. Refer to operating instructions.
2. Call customer service.
3. Call customer service.
1. Refer to operating instructions.
2. Call customer service.
3. Call customer service.
4. Call customer service.
5. Unplug the unit. Clear vent area of
dust and debris. Wait ten minutes,
plug the unit in again and turn on
the heater.
1. Call customer service.
2. Call customer service.
3. Refer to maintenance section.
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