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Should you experience any problems with your
dryer, it has the capability of transmitting
data via
your telephone to the Kenmore Connect Team. This
gives you the capability
of speaking directly to our
specially trained technicians. The technician
records
the data transmitted from your machine and uses it
to analyze the issue, providing a fast and effective
diagnosis.
If you experience probtems with your dryer, call
1-800=4=MY-HOME e. Only use the Kenmore Connect
System feature when instructed to do so by the
Kenmore Connect Team. The transmission sounds that
you will hear are normal and sound similar to a fax
machine.
Kenmore Connect cannot be activated unlessyour
dryer is turned on by pressing the POWER button, if
your dryer is unable to turn on, then troubleshooting
must be done without using Kenmore Connect.
Using the Kenmore Connect
TM
System
Firsb call ]-800-4-MY-HOME®
(1-800-469-4663).
If the number of the phone you are using is on file and is
asociated with your dryer, you wiff be quickly relayed to a Kenmore Connect team agent. Follow the technician's
instructions and perform the following
steps only when requested to by the Kenmore Connect Team agent.
po\ _
HOLD
the mouthpiece of your phone over the POWER button, when instructed to do so by
the call center, no more than one inch from (but not touching} the machine.
NOTE: Do not press any other buttons or turn the cycle selector knob.
PUSH
and hold the TEMP button while continuing to hold your phone to the
POWER button.
LISTEN
for three beeps. After you hear the three beeps, release the TEMP button. Keep the
phone in place until the tone transmission has finished. The display will count down the time.
Once the countdown
is over and the tones have stopped_ resume your conversation with
the technician, who will then be able to assist you in using the information transmitted
for
analysis.
NOTE:
"For best results, do not move the phone while the tones are being transmitted.
* if the call center agent {s not able to get an accurate recording of the data, you may be
asked to try again.
" Pressing the POWER button during the transmission will shut off Kenmore Connect.
3O
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