GB
Oras General Terms of Guarantee (valid
1.1.2012 in Europe)
Congratulations for making an excellent faucet choice!
We hereby guarantee that all Oras products are manufactured
using superior quality raw material and components and that our
manufacturing processes are controlled by extremely accurate quality
assurance; from the material choices until the product is ready for
use. All Oras faucets and accessories are designed and manufactured
according to the EN standards and therefore flawless operation is
guaranteed under appropriate conditions specified in the EN standards.
Furthermore, we guarantee that all our products are carefully tested in
our own factories before delivered to the customers.
We kindly ask you to read and follow carefully the use and maintenance
instructions, enclosed with the product. Correct installation,
maintenance and use ensure long-term durability of the product.
Two (2) years guarantee
Should you have any complaints regarding our product, we kindly
ask you to contact the seller as soon as possible. We will reimburse
manufacturing and material faults for the period of two (2) years
according to the mandatory consumer protection act. The guarantee
is valid for two (2) years from purchasing day or in case there's no
documentation of purchasing, two (2) years from the year/month
on the faucet's manufacturing stamp (the year/month of stamp +
two years). Faults caused by normal wearing of the product, wrong
installation, misuse or negligence of use and maintenance instructions
will not be reimbursed.
Five (5) years guarantee for below-mentioned functional
components for all Oras products
This guarantee applies to the following functional components
of faucets, used in private households: single lever mixer
cartridge, solenoid valve, sensor and thermostatic cartridge.
Starting from the purchasing day of the faucet or the year/month on
the faucet's manufacturing stamp, whichever is the earliest, this five
(5) years guarantee is valid for material or manufacturing failures of
the above-mentioned functional components and concerns faucets
which have been used only in private households (Oras reserves rights
to investigate the case). Oras provides a new part against the failed
component free of charge. This guarantee does not cover any other
additional expenses. All expenses caused by the repair work, etc. are
on consumer's responsibility.
Additionally this guarantee does not cover batteries, aerators or other
regular maintenance related parts or faults caused by dirt, wrong
assembly / installation or misuse (see the use and maintenance guide
provided with the product or from www.oras.com).
Ten (10) years availability guarantee for functional components
and spare parts of all Oras products
Oras hereby guarantees that at least for the period of ten (10) years
as of the year/month on the faucet's manufacturing stamp, functional
components and spare parts are available for all Oras products.
The availability guarantee is valid for products manufactured after
1.1.2012. This guarantee does neither cover any expenses nor include
any repairs or installation work but only ensures the availability of
functional components and spare parts.
4 (48)
Guarantee limitations
These guarantee conditions are given only for Oras faucets and
accessories that are equipped with original Oras parts and maintained
and used according to the use and maintenance manual. The
stipulations of local authorities and legislation must be complied within
installations of faucets and water fittings and in planning them.
The above Oras guarantees do not apply to faults caused by wrong
assembly, wrong installation, cleaning (scrubbing or the use of
corrosive cleaning agents), misusage, lack of repairing or lack of
service in case of impurity of water (rubbish, lime, chemicals, etc.). The
guarantee does not apply to batteries in electronic faucets.
These guarantees do not limit the consumer's statutory rights under
applicable and mandatory national consumer protection law.
These guarantee terms and conditions have been made under and shall
be governed by and construed in accordance with the laws of Finland.
For further information or in case of questions regarding Oras
guarantees, please contact the seller or Oras.
Fault announcement
These guarantees apply only the faults that are announced to Oras or
seller in reasonable time (normally within 14 days), from discovering
the fault. At the same time customer should clarify when the product
has been purchased. Furthermore it should be agreed with Oras or its
representative the way of repairing and who will make it.
Material recycling
As a responsible company Oras wishes that all products be handled
appropriately at the end of their lifecycle. Oras's primary goal is to
recycle all possible materials. Anything that cannot be recycled, should
be used in production of energy.
The main material used in faucets is brass which is itself a recycled
material. The best way to dispose of obsolete products at the end of
their lifecycle is to send them to a metal recycling site.
All plastics used in Oras faucets are thermoplastics and therefore
recyclable.
All packaging materials used by Oras are suitable for recycling.
Batteries and electronic parts must not be disposed of with general
waste. They must be sorted and delivered to specific collection points.