Welcome To Mitel; About Mitel; About Mivoice Office 400 - Mitel MIVOICE OFFICE 400 Manual Del Usuario

WELCOME TO MITEL

We are pleased you were able to convince your customer of the benefits of a Mitel communication
solution. Our products stand for the highest quality standards, combined with a high-quality design.
This supplementary sheet is part of the delivery of a Mitel 415, Mitel 430 or a Mitel 470 communica-
tion server. Please read the supplementary sheet carefully before proceeding with the installation
and commissioning of the communication server.

ABOUT MITEL

Mitel® (Nasdaq:MITL) (TSX:MNW) is a global
leader in business communications that easily
connect employees, partners and customers -
anywhere, anytime and over any device, for the
smallest business to the largest enterprise. Mitel
offers customers maximum choice with one of
the industry's broadest portfolios and the best
path to the cloud. With more than US$1 billion in
combined annual revenue, 60 million customers
worldwide, and #1 market share in Western
Europe, Mitel is a clear market leader in business
communications. For more information, go to
www.mitel.com.

ABOUT MIVOICE OFFICE 400

Purpose and function
MiVoice Office 400 is an open, modular and
comprehensive communication solution for the
business sector with several communication
servers of different performance and expansion
capacity, an extensive telephone portfolio and a
multitude of expansions. They include an appli-
cation server for unified communications and
multimedia services, an FMC controller for
mobile phone integration, an open interface for
application developers, and a multitude of
expansion cards and modules.
The business communication solution with all
its components was developed to cover in full
the communication requirements of businesses
and organisations, in a way that is both user-
and maintenance-friendly. The individual prod-
ucts and components are coordinated and must
not be used for other purposes or replaced by
third-party products or components (unless it is
to connect other approved networks, applica-
tions and terminals to the interfaces certified
specially for that purpose).
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User groups
The design of the phones, softphones and PC
applications of the MiVoice Office 400 commu-
nication solution is particularly user-friendly,
which means they can be operated by all end
users without specific product training.
The phones and PC applications for professional
applications, such as the operator console or
call centre applications require training of the
personnel.
Specialist knowledge of IT and telephony is
assumed for the planning, installation, configu-
ration, commissioning and maintenance. Regu-
lar attendance at product training courses is
strongly recommended.
User information
MiVoice Office 400 products are supplied with
the necessary safety/legal information and user
documents. All user documents such as user
guides and system manuals are available for
download from the MiVoice Office 400 docu-
ment portal as individual documents or as doc-
umentation sets. Some user documents are
accessible only via a partner login.
It is your responsibility as a specialist retailer to
keep up to date with the scope of functions, the
proper use and the operation of the MiVoice
Office 400 communication solution and to
inform and instruct your customers about all the
user-related aspects of the installed system:
• Please make sure you have all the user docu-
ments required to install, configure and com-
mission a MiVoice Office 400 communication
system and to operate it efficiently and cor-
rectly.
• Make sure that the versions of the user docu-
ments comply with the software level of the
MiVoice Office 400 products used and that
you have the latest editions.
• Always read the user documents first before
you install, configure and put a MiVoice