TROUBLESHOOTING
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Abnormal noise from the juicer
• Check if the parts are assembled
correctly. Try reassembling the parts
and listen for the odd noise.
• Do not start the juicer unless there
are ingredients and/or liquid in it.
• Operating the juicer without ingredi-
ents can cause damage to the screw.
• If the juicer is operated without
ingredients or liquid, the noise level
can increase and also can lead to
damage.
• The friction noise from the juicing
screw and the strainer will disappear
when ingredients are inserted into
the juicer.
• If the noise occurs when ingredients
are inserted into the juicer, check the
size of the ingredients. Do not insert
anything over 1 inch in thickness.
• Depending on the type of ingredi-
ents, the dimensions can be smaller.
Noises can occur if the juicer is oper-
ated on an uneven or slanted surface.
Place the juicer on a horizontally flat
surface when operating.
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The drum lid is stuck
• After juicing, let the juicer operate
for additional 30 seconds to extract
the remaining pulp.
• If there is too much pulp in the top-
set, this can cause the drum lid to
not open. In this situation, press the
REVERSE OFF- FORWARD button in
this order, switching back and forth 2
to 3 times.
• Pour water down the feeding tube
to rinse out the insides and then try
opening the drum lid.
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Juice dripping down the body
of the base
• If the compression silicone on the
bottom of the juicing bowl is not
plugged in correctly, the juice may
seep out on to the juicer base. Be-
fore assembling the parts, check and
make sure the compression silicone
is plugged in correctly.
The juicer stops during operation
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• Check the power cord and make sure
it is plugged in correctly.
• Check that all the parts are correctly
assembled.
• If too many ingredients are inserted
at one time, this can cause the juicer
to stop.
• When the juicer stops because there
are too many ingredients inserted in
it, press the REVERSE -OFF - FOR-
WARD button in this order, switching
back and forth 2 to 3 times.
• The reverse setting will push the in-
gredients up, and the forward setting
will pull the ingredients down.
• If the juicer stops due to the over-
load protection, let the juicer cool for
30 minutes to 2 hours before juicing
again.
• If there are hard seeds within the
ingredients, remove them before
juicing. Hard seeds can damage the
juicer.
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Layers of separation in the juice
• Depending on the density of the
ingredients, the extracted juice may
show layers of different juices. It is
different from separation due to
oxidation caused by juicing with a
high-speed juicer.
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During operation, the juicing
bowl shakes
• The juicing screw and the strainer
are set up to crush and squeeze
the ingredients. It is normal for the
juicing screw and the strainer to
vibrate.
• If the ingredient contains strong fi
ber, the vibration from the top-set
may be stronger.
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Discoloration of the plastic parts
• After juicing, if the juicer is not
cleaned right away, the remaining
pulp inside the top-set can dry up
which can make disassembling and
cleaning hard. This can also affect
the juicer's performance and color.
• Ingredients that are rich in carot-
enoids such as carrots and spinach
may dye plastic parts. When the
parts are dyed with carotenoids,
rub vegetable oil in to the dyed
areas and use mild detergent to
clean.
Vegetable oil should only be used
during clean-up for parts that are
discolored. Do not use vegetable oil
on the juicing screw or the strainer. If
vegetable oil or oil from animal fat gets
on the juicing screw or the strainer, this
can affect the juicer's performance and
may result in damaged parts.
The silicone pieces on the top-set can
be detached to be thoroughly cleaned.
Is it possible to juice ingredients
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with tough fiber?
• Ingredients like celery or ginger
contain long fibers that may wrap
around the juicing screw and affect
the juicer's performance. When
juicing fibrous ingredients, do not
collect more than 1 lb. of juice.
After collecting this quantity or less,
clean the top-set completely before
juicing again.
Using for purposes other than juicing
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• This juicer is designed to juice ingre-
dients like fruits and vegetables.
• Do not use the juicer for extracting
vegetable oil.
• Do not juice ingredients with high
contents of vegetable/ animal oil.
• If vegetable/animal oil gets on the
juicing screw or the strainer, this can
affect the performance of the juicer
and could result in damaged parts.
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