Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
• Diagnose your TV
• Adjust the TV settings for you
• Perform a factory reset on your TV
• Install recommended firmware updates
How Does Remote Support Work?
Having a Samsung Tech remotely service your TV is easy.
1.
Call the Samsung
Contact Center
and ask for remote
support.
Storage and Maintenance
- If a sticker was attached to the TV screen, some debris can remain after you remove the sticker. Please clean the
debris off before watching TV.
- The exterior and screen of the product can get scratched during cleaning. Be sure to wipe the exterior and
screen carefully using a soft cloth to prevent scratches.
Do not spray water directly onto the product. Any liquid
that goes into the product may cause a failure, fire, or
electric shock.
2.
Open the menu on
your TV and go to the
Support section.
English - 20
3.
Select Remote
Management and
Provide the Pin# to
the agent.
Clean the product with a soft cloth dampened with a
small amount of water. Do not use a flammable liquid
(e.g. benzene, thinners) or a cleaning agent.
4.
The agent will then
access your TV.
That's it!