Problem
The machine does not switch on.
The pump is very noisy.
The (14) "
", (18) " " and
(20) "
" lights blink simulta-
neously.
Cof ee is too cold.
The milk does not froth.
It is not possible to prepare a
cappuccino.
Cof ee is brewed too fast, crema
does not form.
Cof ee does not come out or drips
only.
Cof ee l ows out of the edges.
The "
" light (20) is on.
The "
" light (19) is on.
The pump turns of during water
or steam dispensing and the "
" light (20) turns on.
Please contact an authorised service centre for any problems not covered in the above table or when the suggested
solutions do not solve the problem.
Possible Causes
The machine is not connected to the elec-
tric network.
No water in the tank.
This is the i rst start-up or the machine is
overheated.
The i lter holder is not inserted for pre-
heating (chapter 7).
The cups are cold.
The milk is not suitable: powdered milk,
low-fat milk.
Dirty Pannarello.
No water in the tank.
There is too little cof ee in the i lter holder. Add cof ee (chapter 7).
The grind is too coarse.
Cof ee is old or not suitable.
The pod is old or not suitable.
Missing component in the i lter holder.
No water.
The grind is too i ne.
Cof ee tamped in the i lter holder.
There is too much cof ee in the i lter
holder.
The machine has limescale build-up.
The i lter in the i lter holder is clogged.
Not suitable pod.
The i lter holder is not correctly inserted
in the brew unit.
The upper rim of the i lter holder is dirty. Clean the rim of the i lter holder.
Pod inserted incorrectly.
There is too much cof ee in the i lter
holder.
The water knob (3) is open.
Descale the machine.
Safety time-out.
Solution
Connect the machine to the electric network.
Fill the tank up with water and prime the circuit
(section 4.6).
Make sure the tank is full and fully inserted and
lower the temperature as described in section
10.1.
Preheat the i lter holder.
Preheat the cups with hot water.
Use whole milk.
Clean the Pannarello as described in chapter 11.
Fill the tank up with water and prime the circuit
(section 4.6).
Use a dif erent blend (chapter 8).
Use a dif erent blend (chapter 8).
Change the pod.
Make sure that all the components are present
and properly installed.
Fill the tank up with water and prime the circuit
(section 4.6).
Use a dif erent blend (chapter 8).
Shake the ground cof ee.
Reduce the quantity of cof ee in the i lter holder.
Descale the machine (chapter 12).
Turn the machine of and let it cool down (approx.
1 hour), then remove and wash the i lter holder
thoroughly. If the problem persists, contact the
service centre.
Change type of pod.
Insert the i lter holder correctly (chapter 7).
Insert the pod correctly. Make sure it does not
come out of the i lter holder.
Reduce the quantity of cof ee using the measur-
ing scoop.
Close the knob (3).
Please refer to chapter (12).
Close the water knob.
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