customer with a Return Authorization ("RMA") Number and the address to which the customer
may ship the defective item; (c) If the problem can not be resolved over the telephone, the
Customer shall attach a label showing the RMA number to each returned item, and include a
description of the problem. The Customer shall, at his or her own cost, properly pack the item
to be returned, mark the RMA# on the outside of the box, prepay the insurance and shipping
charges, and ship the item to the specified CHANNEL MASTER location. (d) Unauthorized
return of any equipment, whether in or out of warranty, will be subject to a handling charge, in
addition to all repair and all transportation charges. (e) CHANNEL MASTER will, at its sole
option, repair or replace the returned item. If replaced, the replacement item may be new or
refurbished; if refurbished it will be equivalent in operation to new Equipment. If a returned
item is replaced by CHANNEL MASTER, the Customer agrees that the returned item will
become the property of CHANNEL MASTER. (f) CHANNEL MASTER will complete the
exchange of CHANNEL MASTER manufactured equipment returned under this Warranty
within a reasonable time, subject to lead-times from factory, and will make a good faith effort
to minimize any and all delays where possible; and (g) CHANNEL MASTER will, at its cost,
ship the repaired item or replacement to the Customer. If the Customer requests express
shipping, the Customer will pay CHANNEL MASTER an expediting fee. 2.2 Equipment
which is repaired or replaced by CHANNEL MASTER under this Warranty will be covered
under all of the provisions of this Warranty for the remainder of the applicable Warranty
period (for that particular equipment) from the date of repair or replacement, whichever is
longer. 2.3 If equipment is repaired beyond effective warranty dates or if abnormal usage
had occurred, Customer shall be charged applicable rates and the Customer will be advised
of the estimated charges prior to repair by CHANNEL MASTER 's authorized service center.
2.4 The price of out-of-warranty repairs payable by the Customer will be based on standard
labor and parts prices in effect at the time of the repair. CHANNEL MASTER will use its
best efforts to ensure that the cost of such repair, exchange, refurbishing, or substitution will
not exceed the original price of Product. 2.5 If the problem reoccurs within the warranty
period, CHANNEL MASTER will, at its option: (1) re-perform the service; (2) replace the
product pursuant to the terms of this warranty, (3) permit Customer to return the product and
issue a refund pursuant to this warrant, or (4) refund the amount the Customer paid for the
services. PRODUCT MODIFICATION: 4.1 CHANNEL MASTER reserves the right to make
changes or improvements to its products, during subsequent production, without incurring
the obligation to install such changes or improvements on previously manufactured or sold
products. FORCE MAJEURE: 5.1 CHANNEL MASTER will not be liable if its performance
under this warranty becomes commercially impracticable due to any contingency beyond
CHANNEL MASTER's reasonable control, including acts of God, fires, flood, wars, sabotage,
civil unrest, accidents, labor disputes or shortages, government laws, rules and regulations,
whether valid or invalid, inability to obtain material, equipment or transportation, incorrect,
delayed or incomplete specifications, drawings or data supplied by Customer (collectively
LIMITATIONS AND QUALIFICATIONS OF WARRANTY:
6.1
"Force Majeure")
This
Limited Warranty extends only to the original purchaser of the Equipment and is in lieu of
all other express or implied warranties, including those of merchantability and fitness for a
particular purpose. This Warranty does not apply to any damage, defect of failure caused
by: (a) any part of the equipment having been modified, adapted, repaired, maintained,
transported or relocated by any person; (b) Storage or environmental characteristics
which do not conform to the applicable sections of the appropriate Equipment Manual or
Instruction Sheet; (c) Failure to conform with the Equipment Operating Instructions in
the applicable Equipment Manual or Instruction Sheet; (d) External causes, including
external electrical stress or lightning, or use in conjunction with incompatible equipment,
unless such use was with CHANNEL MASTER's prior written request; (e) Cosmetic
damage; (f) Accidental damage, negligence, modification, mishandling, abuse or misuse;
or (g) Force Majeure. LIMITATION ON DAMAGES: 7.1 THIS WARRANTY IS THE
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