12. Sartorius Stedim Biotech
Service
The Flexel
®
Palletank
®
for LevMixer
developed exclusively for mixing fluids and
solids in fluids in specially designed bags.
Only use the machine for this purpose to
ensure a long service life.
Should your Flexel
®
Palletank
require service, contact your local Sartorius
Stedim Biotech Sales representative.
18
®
was
The system or its components are for use
under or may be covered by one or more
of the following U.S. patent numbers:
6,965,288
6,758,593
6,899,454
®
for LevMixer
®
6,494,613
6,837,613
6,416,215
7,086,778
*Other U.S. and foreign patents pending
13. Product complaint|
Disclaimers| Warranty|
Trademark
Product complaint
A. When may a complaint occur?
When a malfunction or deterioration in the
characteristics and|or performance of a
marketed product as well as any inadequacy
in the labelling, instructions for use, release
certificate and|or customer services have
occurred.
B. To whom should the complaint be sent?
To your Sartorius Stedim Biotech commercial
contact person or distributor.
C. How and which information should be
conveyed?
A complaint form is available at
http://www.sartorius-stedim.com and should
be sent by e-mail, fax or letter with:
– the defect description;
– the description of the process in which
the defect was detected;
®
– the Palletank
part number & serial number
Depending on the defect, the Palletank
could be required to perform the investiga-
tion.
®