HELPFUL HINTS (Problems/Solutions)
Because of the Quality we build into our product, very few problems are actual TV defects. Most problems only involve
simple hookup or setup changes that can be solved by the customer. Please check the chart below and try the solutions listed
for your problem. If the problem still persists, before returning your TV, visit our website at www.sanyoctv.com or call us
toll free at 1.800.877.5032.
Problem:
Check these Conditions:
TV turns off
G
Check signal (Cable/Ant.) connection.
automatically.
G
Power surge protection feature.
No picture, poor
G
Check antenna connections.
picture, or wavy
G
May be station trouble.
lines in picture.
G
Brightness or Contrast misadjusted.
G
Possible interference from household
appliance.
No sound, poor
G
May be station trouble.
G
May be MUTE function.
sound.
G
Check Audio/ Video connections
No sound on
some channels.
Picture too Bright
G
Check Backlight (power energy
saving) settings.
or too Dark.
Cannot display
G
Check if Aspect Ratio setting is 16:9.
picture on a full
screen.
No Captioning.
G
Check if station is broadcasting a
Closed-Caption signal.
Poor color or
G
Check if program is in color.
no color.
G
Check antenna connections.
G
Color or Tint misadjusted.
G
May be station trouble.
Blue Screen with
Check Audio/Video connections.
G
G
Check external equipment.
Video1, Video2, or
G
Check external equipment setting.
Component3
G
check DVD setting.
displayed.
No TV Stereo or
G
Check if station is broadcasting a true
MTS stereo signal or a SAP signal.
SAP sound.
Cannot select or
G
Channel may be removed from
scan some
memory.
G
Check antenna connections.
channels.
G
V-Guide is set to block programming.
Remote Control
G
Check batteries.
G
Check if TV is plugged in.
will not work TV.
Menu System
G
May be a different language is
words seem
selected.
misspelled.
Cabinet makes
G
This is a normal condition during
popping sound.
warm-up and cool down of the plastic
cabinet parts.
Need help?
Visit our Web site at
Try these Solutions:
G
Press POWER key.
G
The sleep timer may have been set.
G
Unplug TV momentarily.
G
Adjust antenna.
G
Try a different channel.
G
Select AUTO from Picture/Sound
on-screen menu or press RESET key.
G
Turn off Mixer, Drill, Blender, etc.
G
Try a different channel.
G
Adjust Volume.
G
Select Set-up Menu to set BACK
LIGHT option to Middle setting.
G
Select Set-up Menu to set ASPECT
RATIO option to 4:3 normal setting.
G
Press CAPTION key to select
Captioning.
G
Try a different channel.
G
Adjust antenna.
G
Press RESET key to restart channel
search.
Press INPUT key.
G
G
Switch on external equipment.
G
Set external equipment output con-
nections to match input connections.
G
Select STEREO or SAP from Audio on-
screen menu.
G
Select CH. SCAN MEMORY and
manually add channels or start
CH. (channel) search.
G
Set V-GUIDE to OFF or press RESET key
to clear all setting.
G
Check external equipment.
G
Replace batteries.
G
Aim remote control at front of TV.
G
Reselect menu language choice using
the on-screen menu.
www.sanyoctv.com
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1-800-877-5032
or Call
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