Checklist
If a problem arises during operation of your ice machine, follow the checklist below before
calling service. Routine adjustments and maintenance procedures are not covered by the
warranty.
Problem
Ice machine does not
operate.
Ice machine stops, and can
be restarted by turning the
ice machine OFF and then
ON.
Ice sheet is thick
Ice machine does not
release ice or is slow to
harvest.
Part Number: 000014142 Rev 02 5/17
Section 5
Troubleshooting
Possible Cause
No electrical power to the ice
machine.
Ice machine needs to be
turned on.
Curtain in open position
(down).
Safety limit feature stopping
the ice machine.
Water trough level is too high. Adjust ice thickness float.
Power button was turned off/
on during freeze cycle and ice
remained on evaporator.
Ice damper was opened then
closed in the harvest cycle
before the ice released.
Ice machine is dirty.
Ice machine is not level.
Low air temperature around
ice machine (air-cooled
models).
Water regulating valve leaks in
harvest mode (water-cooled
models).
To Correct
Replace the fuse/reset the
breaker/turn on the main
switch/plug power cord into
receptacle.
Place the toggle switch in
the ICE position to start ice
making.
Curtain must be in the closed
position and capable of
swinging freely.
Refer to "Safety Limit Feature"
on page 39.
Allow ice to thaw and release
from evaporator, then restart.
Allow ice to thaw and release
from evaporator, then restart.
Clean and sanitize the ice
machine.
Level the ice machine.
Air temperature must be at
least 40°F (4°C).
Replace water regulating
valve.
37