Troubleshooting - GLIDEAWAY Comfort Base Manual De Instrucciones

TROUBLESHOOTING

In the event the Comfort Base's base fails to operate, investigate the symptoms and
possible solutions provided below:
Remote control
illuminates and appears
to be operable, but no
features of the base will
activate.
Remote control will not
illuminate.
Head or foot section will
raise, but will not return
to the horizontal (flat)
position.
Head or Foot Lift
Function has minor
interference during
operation.
Zero-Gravity button
needs to be re-
programmed back to
factory settings.
REMOTE CONTROL
RE-LINKING AND
TROUBLESHOOTING
The remote is causing
interference with
appliances, TV, garage
door opener, another
base in a different
room, etc.
• Unplug power cord, wait 30 seconds and plug in to reset
electronic components.
• Defective surge protection device or electrical outlet. Test
outlet by plugging in another working appliance.
• Electrical circuit breaker may be tripped. Check electrical
service breaker box to verify.
• Re-link the remote control (see Remote Control Re-
Linking section on this page for programming procedures).
• Replace batteries in the remote control.
• Base mechanism may be obstructed. Raise base and check
for obstruction. Remove obstruction.
• Check batteries in remote, replace if necessary.
• Make sure that you are following the duty cycle of the
motor (do not operate more than one (1) minute over
an eight (8) minute period, or approximately a 12% duty
cycle).
• Press the lift buttons squarely and accurately.
• Control box may be experiencing common Radio
Frequency Interference from other radio transmitting
devices (see Remote Control Re-Linking section below).
• The Zero-Gravity button is a pre-set position button
on your remote. This button has the ability to be re-
programmed to a different position. To change the
setting follow the above instructions on programming the
memory buttons. If you would like to re-set the button
back to the original factory settings follow the below
instructions.
• (1) Raise Head to 17 degrees. (2) Raise Foot to 25
degrees. (3) At the same time, press and hold both DOWN
buttons for head and foot until the remote starts to flash.
(4) Release these buttons. (5) Press Zero Gravity button
once. (6) Done.
• Lift the battery cover on remote and remove the yellow
sticker to expose the DIP switches. Slide the switches to
positions different from the other remotes in the house.
Make sure that all switches are not in the up position or in
the down position. They must vary in position.
• Press and hold the Link button on the bottom of the base
until the base's LED turns on and then off. Release the
button and the LED will blink.
• Simultaneously press and hold the Head Up and Foot Up
buttons (top left and top middle buttons on the remote)
until the remote's back-light starts blinking. Release the
two buttons, the back-light and the base's LED will blink
until linked, then they will turn off.
• Test the bed to make sure it is working, and repeat steps
if it is not.
16